e*******s
发帖数: 1979 | 1 收到封信 看样子像是病人联系了Amazon客服来的信 但是信确看起来像是从病人直接来
的. 不知道是不是病人写来讹我的 信件如下.
这种信应该怎么回呢. 里面还扯要给pre-paid return label. 之前病人来信总感觉这
是个职业退货的.
信头, 这信头看起来和病人直接寄来的没有区别嘛.
from: XXXX XXXX - Amazon Marketplace <0874w252c7zk523@marketplace
.amazon.com>
reply-to: XXXX XXXX - Amazon Marketplace <0874w252c7zk523@
marketplace.amazon.com>
to: "xxxx"
date: Sun, Aug 16, 2015 at 8:21 PM
subject: Return policy inquiry from Amazon customer XXXX XXXX
(order: xxx-xxxxxx-xxxxx)
mailed-by: marketplace.amazon.com
signed-by: amazon.com
: Important mainly because of your interaction with messages in the
conversation.
Order ID xxx
1 of Apple MacBook Air MJVE2LL/A 13.3" Laptop (128 GB) NEWEST VERSION [ASIN:
]
------------- Begin message -------------
Hello,
We've been contacted by a customer regarding the order identified below.
--------------------
Order#: xxx
Item: Apple MacBook Air MJVE2LL/A 13.3" Laptop (128 GB) NEWEST VERSION
Reason: Returns and Refunds
Details: Hello, xxx
Avula has contacted you regarding the video issues this MacBook has, it
arrived defective. I've checked your answer about Avula's inquiry and you
are telling him that according to returns policy you'll charge a 20%
restocking fee. I've checked you returns policy and I noticed you are
working under Amazon returns policy, which states that if an item arrives
defective, customer will have a prepaid returning label without charging any
restocking fee. Besides of that, as it arrived defective, the refund must
be for a 100% of the item cost, which in this case must be $xxx.xx. If you
keep avoiding your responsibility on this issue, we'll need to take further
actions. Please research the issue and contact us asap.
Thanks! | z****y
发帖数: 6864 | |
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