b****g
发帖数: 1204 | 1 Return reason: The shipping box or envelope isn’t damaged but the item is
damaged
Buyer comments: Defective Item
新的笔记本，买主从名字看是个棒子，5月20 delivered，6月18 file return request
。过了一个月他才意识到damaged? 新的笔记本，double box, 除非出厂时就是damaged
。估计是自己摔坏了想免费用一个月。
please take one of the following actions within the next business day:
1. Authorize the buyer's request to return the item.
2. Close the request.
3. Contact the buyer for additional information (through Manage Returns
or the Buyer-Seller Communications tool).
发信给buyer让他提供detail of the damage， offer收据for warranty purpose，他
还没回。我应该authorize return吗？如果不authorize他file A to Z怎么办？ |
s****e
发帖数: 6379 | 2 可以close request, Amazon要求defective/material different在delivery 14天内汇
报。要是怕AZ只能接受,100% refund
request
damaged
Returns
【在 b****g 的大作中提到】
: Return reason: The shipping box or envelope isn’t damaged but the item is
: damaged
: Buyer comments: Defective Item
: 新的笔记本，买主从名字看是个棒子，5月20 delivered，6月18 file return request
: 。过了一个月他才意识到damaged? 新的笔记本，double box, 除非出厂时就是damaged
: 。估计是自己摔坏了想免费用一个月。
: please take one of the following actions within the next business day:
: 1. Authorize the buyer's request to return the item.
: 2. Close the request.
: 3. Contact the buyer for additional information (through Manage Returns
|
b****g
发帖数: 1204 | |
w*********p
发帖数: 7230 | 4 怕个屁a to z，我早被a to z轮的不行了
request
damaged
Returns
【在 b****g 的大作中提到】
: Return reason: The shipping box or envelope isn’t damaged but the item is
: damaged
: Buyer comments: Defective Item
: 新的笔记本，买主从名字看是个棒子，5月20 delivered，6月18 file return request
: 。过了一个月他才意识到damaged? 新的笔记本，double box, 除非出厂时就是damaged
: 。估计是自己摔坏了想免费用一个月。
: please take one of the following actions within the next business day:
: 1. Authorize the buyer's request to return the item.
: 2. Close the request.
: 3. Contact the buyer for additional information (through Manage Returns
|
d*********r
发帖数: 11979 | 5 have to accept return. it is less than 1 month. you can charge restocking
fee. |
s****e
发帖数: 6379 | 6 http://www.amazon.com/gp/help/customer/display.html?nodeId=1161
Electronics: Electronics products can be returned if postmarked within 30
days of the delivery of the original shipment to the buyer.
If the item is shipped as New or Used and is defective or damaged upon
receipt, the buyer must report the defect/damage to you within 14 days of
receipt and make return arrangements.
If the item becomes defective more than 30 days after shipment and is under
warranty, please assist the buyer in pursuing a warranty claim with the
manufacturer. |
a***n
发帖数: 3683 | 7 还是让病人退回来，不让退的话，a-z amz就直接扣款了。
退回来，restocking fee 在50% 以内是你自己说了算。 |
b****p
发帖数: 3293 | |
l******s
发帖数: 6187 | 9 这种情况必须接受退货，但是他的defective claim不用管，拿回来charge钱
az不会输 |
l*****z
发帖数: 2305 | 10 az只要你有合理理由，坚持fight，基本不会输。最近一个月吃了十个az了，没输过。
【在 a***n 的大作中提到】
: 还是让病人退回来，不让退的话，a-z amz就直接扣款了。
: 退回来，restocking fee 在50% 以内是你自己说了算。
|
