e*****3
发帖数: 541 | 1 买家过了一个月说有问题要退，说是厂家说我的东西不是新的，以前被注册过，（还说
什么付了30刀买了厂家warranty，但是厂家还是不给修，我认为这根本是他在胡扯，我
根据这点认为买家是为了退东西在瞎扯）
我以过了30天把他拒了。结果他A-Z,Amazon判买家输，close A-Z.
买家给我留一分，同时reopen case。
今天买家莫名其妙的把Amazon给他的Email送给了我。大家读读，可以知道在这种情况
下Amazon是怎样处理的。我是不会理他了。
Hello from Amazon.com.
We are writing to follow up with you regarding the Guarantee claim that was
filed for order xxx-yyyyyyy-zzzzzz .
Please not that the information you previously provided cannot be treated as
valid proof. We request you to contact the manufacturer and provide us with
the proof that the item is not covered under warranty. Please contact the
product's manufacturer for assistance with the defective item, per the terms
of the item's warranty. Contact information for warranty service should be
listed on the item’s packaging.
We will be unable to proceed with your claim unless the warranty status of
your item has been verified with the manufacturer. You can send the proof as
an attachment to this mail and we request you to cc it to [e-mail address
removed]. Please note that we cannot proceed further if we do not receive
this information within three business days. Failure to reply within three
days will result in your claim being closed.
Thank you for your understanding. | D*******0
发帖数: 4476 | 2 Pretty tricky issue. I have a buyer who used Touchpad 11 months and then
claimed she didn't get one-year warranty because bought it as NEW. She
talked to Amazon and Amazon refund her from my money. Amazon ignored my
argument and claimed that NEW should have one-year warranty as manufacturer
had. | e*****3
发帖数: 541 | 3 Yes, I agree with you.
Amazon is really cheap now. If the claim is a small amount of money, they
decline the buyer's claim or refund by Amazon (Amazon paid for it) like "I
did not receive the package". |
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