F*********w
发帖数: 8 | 1 EB3, 本月刚刚current。两天前打了电话进去，询问情况。结果人家把online case
status照本宣科的读了一遍给我。要做Service Request。但是被告知要等Current以后
30天,才能做。考古以后，没有发现有30天的限制。
请问到底何时可以做Service Request？
另外，怎样可以了解到跟多的case信息。
谢谢。 | f*********u
发帖数: 6298 | 2 USCIS Update: Case Status Inquiries with the Service Centers
WASHINGTON - U. S. Citizenship and Immigration Services (USCIS) has issued
instructions on making inquiries with the agency's four Service Centers.
Customers, community-based organizations and liaison groups should follow
this guidance when inquiring about case related issues. This new process
standardizes customer service and streamlines processing of customer
inquiries at USCIS Service Centers. The step-by-step instructions are as
follows:
Step 1: Contact the National Customer Service Center (NCSC) at 1-800-375-
5283. The NCSC can assist customers, community-based organizations and
liaison groups with case related inquiries. Before calling the NCSC please
have available your receipt number, alien registration number, type of
application filed and date filed. During your call we recommend that you
take note of the following information:
-The name and/or id number of the NCSC representative
-The date and time of the call
-Any service request referral number, if a service referral on a pending
case is taken
Step 2: If more than 15 days have passed since you contacted the NCSC and
the issue has not been resolved or explained you can email the proper USCIS
Service Center to check the status of your case.
-California Service Center: c***************[email protected]
-Vermont Service Center: v**************[email protected]
-Nebraska Service Center: n**************[email protected]
-Texas Service Center: t**************[email protected]
Please note: Emails should be sent to the Service Center that has
jurisdiction over your case. The receipt notice will indicate EAC for the
Vermont Service Center, SRC for the Texas Service Center, LIN for the
Nebraska Service Center, and WAC for the California Service Center.
When contacting the Service Centers by email you will need to provide the
information outlined in Step 1. If the NCSC did not issue a service request
after your call, please indicate the reason the NCSC representative did not
issue the request.
Step 3: In the event you do not receive a response within 21 days of
contacting the appropriate Service Center, you may email the USCIS
Headquarters Office of Service Center Operations by email at: SCOPSSCATA@dhs
.gov. You will receive a response from this email address within ten days.
For more information on USCIS and its programs, please visit our homepage. | F*********w
发帖数: 8 | |
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