z**********g
发帖数: 350 | 1 处理E-request的人和处理邮件follow up的是同一批人吗? 在想要不要尽快再发个
follow up 的邮件.还是等E-request 有了回复再发follow up.
有谁知道吗? | b**********n
发帖数: 141 | | l*******n
发帖数: 8388 | | b**********n
发帖数: 141 | 4 but i have to include the date of contactng NCSC, correct? | G*********3
发帖数: 218 | 5 请问这个发邮件 follow up 是发给谁？邮箱？ | b**********n
发帖数: 141 | 6 [email protected]
/* */
Default response:
Thank you for contacting the Texas Service Center (TSC) National Customer
Service Center (NCSC) Follow Up e-mail account. The purpose of this account
is to assist petitioners, applicants or their authorized representatives
who have contacted the NCSC number (1-800-375-5283) with an inquiry and have
not received a response within 15 days. This auto reply message will serve
as a record of our receiving your inquiry. However, please note that you
will not receive a response to your inquiry if you did not first contact the
NCSC number (1-800-375-5283) or if you are not the petitioner, applicant or
a designated representative of the case you are inquiring about.
If you are requesting a status update you must contact the NCSC. We will
not respond to status update inquiries.
In order to assist you in a timely manner, please include the following
information with your inquiry (send a follow-up email including this
information if it was not included in your first request to this e-mailbox):
· The service request management tool (SRMT) inquiry number that
you were given when you called the NCSC; if you have called the NCSC and
they informed you they are unable to complete a SRMT please provide a brief
explanation.
· The date that you contacted the NCSC;
· Your name and receipt number and/or A-number; and
· If available, the name of the NCSC Customer Service
Representative you spoke with.
The TSC will review your e-mail and respond through this e-mail account or
through the US Postal Service.
If you feel the decision on your case was made in error, to protect your
rights you must follow the regulations and file any necessary motion or
appeal within the allotted timeframe. | b**********n
发帖数: 141 | 7 [email protected]
/* */
Default response:
Thank you for contacting the Texas Service Center (TSC) National Customer
Service Center (NCSC) Follow Up e-mail account. The purpose of this account
is to assist petitioners, applicants or their authorized representatives
who have contacted the NCSC number (1-800-375-5283) with an inquiry and have
not received a response within 15 days. This auto reply message will serve
as a record of our receiving your inquiry. However, please note that you
will not receive a response to your inquiry if you did not first contact the
NCSC number (1-800-375-5283) or if you are not the petitioner, applicant or
a designated representative of the case you are inquiring about.
If you are requesting a status update you must contact the NCSC. We will
not respond to status update inquiries.
In order to assist you in a timely manner, please include the following
information with your inquiry (send a follow-up email including this
information if it was not included in your first request to this e-mailbox):
· The service request management tool (SRMT) inquiry number that
you were given when you called the NCSC; if you have called the NCSC and
they informed you they are unable to complete a SRMT please provide a brief
explanation.
· The date that you contacted the NCSC;
· Your name and receipt number and/or A-number; and
· If available, the name of the NCSC Customer Service
Representative you spoke with.
The TSC will review your e-mail and respond through this e-mail account or
through the US Postal Service.
If you feel the decision on your case was made in error, to protect your
rights you must follow the regulations and file any necessary motion or
appeal within the allotted timeframe. | G*********3
发帖数: 218 | |
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