p***r
发帖数: 8071 | 1 病人购得一打印机，收货开箱发现扫描翻盖己破损。逐要求return/refund.
俺回复求照片。病人立馬来了a-to-z。电话病人要求撤销a-to-z。病人不同意，称一旦
撤销，他便不能再a-to-z。病人称只要全额退款便可撤销。俺求教版上大神，如何处置
。先谢。 |
o*****c
发帖数: 323 | 2 Just handle the return request in accordance with your return policy.
Represent to Amazon that you are communicating with your customer and will
issue a full refund is the defective claim is approved. Stated that your
order was fulfilled with a brand new item.
You did nothing wrong. Shits happened. Don't panic, follow your guideline.
Or you can propose a partial refund for the part. Ask your buyer about it.
If he is reasonable, he might take the offer. |
p***r
发帖数: 8071 | 3 谢谢。俺这就去试试。
【在 o*****c 的大作中提到】
: Just handle the return request in accordance with your return policy.
: Represent to Amazon that you are communicating with your customer and will
: issue a full refund is the defective claim is approved. Stated that your
: order was fulfilled with a brand new item.
: You did nothing wrong. Shits happened. Don't panic, follow your guideline.
: Or you can propose a partial refund for the part. Ask your buyer about it.
: If he is reasonable, he might take the offer.
|
g******u
发帖数: 827 | 4 赞 分析的合理 A-to-Z是会扣seller评分，但不意味一定会赔钱。
两条，
1. 如实向amazon 汇报问题，证明自己是按照规则来做的。发的新打印机。也是
shipping 有问题。
2. 跟病人协商，病人说是坏的，根据规定，让他退回来，如果你检查没问题，扣他
restocking fee+shipping 至少要保证你这单不陪。同时保留证据，给他看。如果他讲
理，他不会纠缠。如果不讲理，提供给amazon，amazon会评判。
要点两条
跟amazon 沟通，和保留证据。
【在 o*****c 的大作中提到】
: Just handle the return request in accordance with your return policy.
: Represent to Amazon that you are communicating with your customer and will
: issue a full refund is the defective claim is approved. Stated that your
: order was fulfilled with a brand new item.
: You did nothing wrong. Shits happened. Don't panic, follow your guideline.
: Or you can propose a partial refund for the part. Ask your buyer about it.
: If he is reasonable, he might take the offer.
|
S******l
发帖数: 14311 | 5 拿回来核对一下sn，是你的货的话，全反给buyer。向ups，fedex，usps 索赔。
【在 p***r 的大作中提到】
: 病人购得一打印机，收货开箱发现扫描翻盖己破损。逐要求return/refund.
: 俺回复求照片。病人立馬来了a-to-z。电话病人要求撤销a-to-z。病人不同意，称一旦
: 撤销，他便不能再a-to-z。病人称只要全额退款便可撤销。俺求教版上大神，如何处置
: 。先谢。
|
p***r
发帖数: 8071 | 6 Thanks.
【在 S******l 的大作中提到】
: 拿回来核对一下sn，是你的货的话，全反给buyer。向ups，fedex，usps 索赔。
|
p***r
发帖数: 8071 | 7 割地赔款了事。
【在 p***r 的大作中提到】
: 病人购得一打印机，收货开箱发现扫描翻盖己破损。逐要求return/refund.
: 俺回复求照片。病人立馬来了a-to-z。电话病人要求撤销a-to-z。病人不同意，称一旦
: 撤销，他便不能再a-to-z。病人称只要全额退款便可撤销。俺求教版上大神，如何处置
: 。先谢。
|
c****o
发帖数: 4716 | 8 你这个应该一开始就要找fedex索赔，最好让fedex亲自去pickup然后给你寄回来。 |
p***r
发帖数: 8071 | 9 谢谢。
唉，俺需要学习。
这次的学费交了近400刀。
刀刀割肉，心痛的很:-(
【在 c****o 的大作中提到】
: 你这个应该一开始就要找fedex索赔，最好让fedex亲自去pickup然后给你寄回来。
|
