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发帖数: 60932 | 1 Like just about every other Keurig owner, mine died. My wife wanted to
replace it with a new one immediately. I had previously found a great deal
on the Keurig Platinum in which we had for just over 1.5 years. I'm not a
coffee drinker so going out to buy another $200 coffee wasn't on the top of
my list.
I told her to hold off and see if I could fix it. I found a bunch of
instructions and videos online on "how to fix your Keurig". I tried
everything and nothing seemed to fix it. So, I decided to contact Keurig
through their Web site. After 3 business days, I received an e-mail that
basically said they couldn't do anything for me online, but to call their
customer service department at 866-901-2739.
Upon calling Keurig's customer service department, they asked for me all
kinds of information - name, address, phone number, e-mail address, serial
number, etc. They also preceded to try and troubleshoot my problem. The
tools needed to troubleshoot my Keurig consisted of an uncoated paperclip
and a measuring cup. That's right, apparently Keurig must think they best
way to fix their machine is with an uncoated paperclip.
So, they had me shove that paperclip in several small openings throughout
the Keurig and rotate it up and down, back and forth vigorously. They said
it was to try and clean out any debris that may be clogging the small
openings.
So after trying their recommendations, the customer service rep said that
they would simply send me out a brand new Keurig Platinum as a replacement.
The only thing I would have to do is send back the K-Cup holder that came
with the broken Keurig within 30 days. Within hours, I received a
confirmation e-mail from Keurig that the replacement had been ordered and
will be here within 3 to 7 business days.
So now my wife is happy, which now makes me and our entire household happy..
. LOL!!!
So, before throwing out your broken Keurig and going out to buy a
replacement Keurig or some other brand... try contacting customer service at
866-901-2739 and see if they will simply send you out a replacement. But,
remember to have an uncoated paperclip handy at all times... LOL!!!
Please keep in mind... YMMV.
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