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发帖数: 2091 | | G*********e
发帖数: 2091 | 2 According to the letter, which was obtained by CNBC, when crew members first
approached the passenger to tell him to leave, he "raised his voice and
refused to comply," and each time they asked again "he refused and
became more and more disruptive and belligerent."
Crew members "were left with no choice but to call Chicago Aviation
Security Officers to assist in removing the customer from the flight,"
Munoz wrote, and at one point the passenger "continued to resist -
running back onto the aircraft in defiance of both our crew and security
officials."
Munoz acknowledged to employees that the company could learn lessons from
the incident, but said: "I emphatically stand behind all of you." |
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