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发帖数: 1055 | 1 仔细看了看，讲得太好了。
Amazon Leadership Principles
Whether you are an individual contributor or a manager of a large team, you
are an Amazon leader. These are our leadership principles and every
Amazonian is guided by these principles.
Customer Obsession
Leaders start with the customer and work backwards. They work vigorously to
earn and keep customer trust. Although leaders pay attention to competitors,
they obsess over customers.
Ownership
Leaders are owners. They think long term and don’t sacrifice long-term
value for short-term results. They act on behalf of the entire company,
beyond just their own team. They never say “that’s not my job”.
Invent and Simplify
Leaders expect and require innovation and invention from their teams and
always find ways to simplify. They are externally aware, look for new ideas
from everywhere, and are not limited by “not invented here”. As we do new
things, we accept that we may be misunderstood for long periods of time.
Are Right, A Lot
Leaders are right a lot. They have strong business judgment and good
instincts.
Hire and Develop the Best
Leaders raise the performance bar with every hire and promotion. They
recognize exceptional talent, and willingly move them throughout the
organization. Leaders develop leaders and take seriously their role in
coaching others.
Insist on the Highest Standards
Leaders have relentlessly high standards - many people may think these
standards are unreasonably high. Leaders are continually raising the bar and
drive their teams to deliver high quality products, services and processes.
Leaders ensure that defects do not get sent down the line and that problems
are fixed so they stay fixed.
Think Big
Thinking small is a self-fulfilling prophecy. Leaders create and communicate
a bold direction that inspires results. They think differently and look
around corners for ways to serve customers.
Bias for Action
Speed matters in business. Many decisions and actions are reversible and do
not need extensive study. We value calculated risk taking.
Frugality
We try not to spend money on things that don’t matter to customers.
Frugality breeds resourcefulness, self-sufficiency and invention. There are
no extra points for headcount, budget size or fixed expense.
Vocally Self Critical
Leaders do not believe their or their team’s body odor smells of perfume.
Leaders come forward with problems or information, even when doing so is
awkward or embarrassing. Leaders benchmark themselves and their teams
against the best.
Earn Trust of Others
Leaders are sincerely open-minded, genuinely listen, and are willing to
examine their strongest convictions with humility.
Dive Deep Leaders operate at all levels, stay connected to the details and
audit frequently. No task is beneath them.
Have Backbone; Disagree and Commit
Leaders are obligated to respectfully challenge decisions when they disagree
, even when doing so is uncomfortable or exhausting. Leaders have conviction
and are tenacious. They do not compromise for the sake of social cohesion.
Once a decision is determined, they commit wholly.
Deliver Results
Leaders focus on the key inputs for their business and deliver them with the
right quality and in a timely fashion. Despite setbacks, they rise to the
occasion and never settle. | l******g
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