Responsibilities:
• Incident Engineering/Management
o Triaging escalations/incidents daily
o Providing Enterprise Level Support to corporate clients
o Troubleshooting and resolving customer escalations
o Monitoring/triaging operational service issues via SCOM alerting
o Coordinating with team members (in/out of shift) to manage daily
workload
o Gathering escalation information and determining customer/business
impact
o Communicating and summarizing high severity inc
