m******o
发帖数: 542 | 1 New York Times Tags : US colony, US culture, Filipino call centre, NBA
Posted: Sun Nov 27 2011, 00:57 hrs Manila:
Seasons Shopping
* Discussion
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By BIMAL CHANDRA JHAGreat days ahead - By Garynath
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How safe is knee replacement?
Americans calling the customer service lines of their airlines, phone
companies and banks are now more likely to speak to Mark in Manila than
Bharat in Bangalore.
Over the last several years, a quiet revolution has been reshaping the call
centre business: the rise of the Philippines, a former US colony with a
large population of young people who speak lightly accented English and,
unlike many Indians, are steeped in US culture.
More Filipinos — about 4,00,000 — than Indians now spend nights talking to
mostly American consumers, officials said, as companies like AT&T, JPMorgan
Chase and Expedia have hired call centres here, or built their own. The
jobs have come from the United States, Europe and, to some extent, India as
outsourcers followed their clients to the Philippines.
India, where offshore call centres first took off in a big way, fields as
many as 3,50,000 call centre agents, according to some industry estimates.
The Philippines, which has a population one-tenth as big as India’s,
overtook India this year, according to Jojo Uligan, executive director of
the Contact Center Association of the Philippines.
The growing preference for the Philippines reflects in part the maturation
of the outsourcing business and in part a preference for American English.
In the early days, the industry focused simply on finding and setting up
shop in countries with large English-speaking populations and low labour
costs, which mostly led them to India. But executives say they are now
increasingly identifying places best suited for specific tasks. India
remains the biggest destination by far for software outsourcing, for
instance. | b****l
发帖数: 23606 | 2 菲律宾的英语这么牛？
centres
call
to
JPMorgan
as
【在 m******o 的大作中提到】
: New York Times Tags : US colony, US culture, Filipino call centre, NBA
: Posted: Sun Nov 27 2011, 00:57 hrs Manila:
: Seasons Shopping
: * Discussion
: * Blogs
: Hoopla- bjp class - By Sunil KumarFdi in indian compan... - By Sensible
: IndianCongress will become... - By HINDUSTANIThis slap is on beha... - By
: HINDUSTANIIndians should ask w... - By HINDUSTANIFdi in retail-a retr... -
: By BIMAL CHANDRA JHAGreat days ahead - By Garynath
: Anna: Parallel govt dangerousFight against terror and PakKasab’s birthday
| N3
发帖数: 126 | 3 co 不信
【在 b****l 的大作中提到】
: 菲律宾的英语这么牛？
:
: centres
: call
: to
: JPMorgan
: as
| m******o
发帖数: 542 | | n******7
发帖数: 5678 | | p******u
发帖数: 14642 | 6 40万，阿三数字过了千位之后每百位数加个豆号
【在 n******7 的大作中提到】
: 4,00,000 是多少？
|
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