CX 11/07/2011 19:30 C Request Cleared. Indicates that the
request has been cleared. A physical fix has been performed on the
machine.
AI 11/07/2011 19:30 C Additional information. Indicates that
a customer has added additional information on a previously placed
request.
(my name) APPROVED CRU AND WAS INFORMED OF CRU RETURN POLICY. I
CONFIRMED THERE WAS NO ICPM POPUP PREVENTING CRU OF THIS PART. CRU -
45N2241 KBD USI,
BZ 11/07/2011 19:29 C Customer phone busy. Indicates that the
provider of service called the customer but the phone was busy.
BUSY
CC 11/07/2011 19:29 C Customer called. Indicates that the
customer was called.
RC 11/07/2011 13:10 C Received Request. Indicates that the
request was entered into the Service Request Manager system.
我提交electronic service call以后什么电话之类的都没收到过，也没对ESC做过什么改
动，更没有physical fix。昨天提交后今天一看突然就成这样了。。。这怎么回事儿啊？
