l*******9
发帖数: 177 | 1 还是2年前买的一张卡，$400面值，收到卡后查了确实有这么多面值，后来也去用。最
近有次要用，居然发现是0 balance! 然后联系了Cardcash，居然是这样的回复：
Hi,
Please be advised that we have received this claim beyond our 45 day buyer
protection period.
CardCash is a gift card marketplace where millions of sellers can sell their
unwanted pre-owned gift cards at a discount. CardCash checks the balance at
the time of the listing. Statistically, only a very small percentage of our
cards have issues where the seller used the gift card, or the merchant
canceled the card after CardCash confirmed the balance. at the time of the
listing. These percentages are kept very low due to all the proprietary
fraud technology and KYC measures CardCash has working behind the scenes.
Buying from any marketplace involves the classical Risk vs. Reward decision.
Consumers shopping at a marketplace can save up to 35% but will, at times,
receive cards that are invalid or have a balance discrepancy. This is not
something we can control. However, in order to make our customers feel a bit
more comfortable, we offer a 45 -day buyer protection guarantee. CardCash
encourages all of its customers to use the cards within that time period,
and if they encounter an issue to immediately let us know.
We also require that all claims be submitted to us within that 45 -day
period as that increases the probability of reaching the original seller and
receiving a refund from him or her. In such situations, if CardCash cannot
recoup the funds from the original seller, it will take the loss as part of
its guarantee and issue a refund to the customer. For claims submitted
beyond the 45 day period, CardCash will still attempt to request a refund
from the original seller, but if unsuccessful , CardCash cannot absorb any
additional liability and is very clear about this. This policy is stated
clearly on the website.
In your situation, unfortunately, we were unsuccessful in recouping funds
from the original seller. As such, we cannot offer any refunds for this
order since it is beyond the 45 day period.
The 45 day buyer protection guarantee is clearly posted on the sidebar of
our website. For example https://www.cardcash.com/buy-gift-cards in: https:/
/www.cardcash.com/buy-gift-cards. In addition, it is clearly stipulated in
the terms and conditions of the site, which customers accept prior to using
our site and making a purchase.
For more information about our 45 day guarantee, please see here: https://
www.cardcash.com/guarantee/ .
We apologize for the inconvenience this may have caused you. However, at
CardCash we firmly believe we take appropriate steps to alert customers to
our 45 -day buyer protection period.
这什么政策啊？不是坑人么？不知道有遇到类似问题的朋友么？我可以有什么办法去挽
回损失？
谢谢啊！ | l*******9
发帖数: 177 | 2 平时消费者购物，即使是后来才发现是假货，也可以追究卖家的法律责任。
这种卖0 balance的平台和卖家，就可以因为有个45天protection policy就把责任全部
推掉？ | z*****i
发帖数: 318 | |
|
