y******r 发帖数: 2986 | 1 等待485期间,有人提到T2,请问这是什么意思?谢谢! | c*********y 发帖数: 773 | 2 3. Live Assistance - Tier 2
If the customer has spoken with the CSR at a Tier 1 Contact Center and has
not been able to obtain a resolution, the call may be escalated to a Tier 2&
#8203; Contact Center if applicable.
Tier 2 is staffed by USCIS officers with acce
8203;ss to applicable USCIS systems. USCIS officers may also escalate
callers to a supervisor when necessary | y******r 发帖数: 2986 | 3 如果直接打USCIS的800电话,就是Tier 1?
好像我电话的时候就是让我等三个月以后再说,没有给我转到其它地方 ,也就是说没
有T2? | c*******n 发帖数: 2629 | |
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