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s*********2
发帖数: 37 | 1 Tianjin PSS team will be responsible for providing 24*7 user and production
support for Financial Markets applications for Standard Chartered Bank. The
selected person will be responsible for managing the support team that works
in shifts, handing over issues from one shift to the other.
KEY RESPONSIBILITIES/CHALLENGES:
• Responsible for stability of production environments
• Receive calls/remedy tickets for user and application issues and
trouble shoot them. Act as a facilitator and coordinate between various
teams like Infrastructure, 2nd line, IT Services to resolve complex issues
and outages.
• Track incidents and provide regular updates to users on request
status and progress.
• Manage/coordinate recurring issues and ensure long-term
resolution.
• Highlight user training and education needs.
• Maintain excellent user satisfaction and relationship.
• Work as a global support liaison with teams in other regions.
• Document common issues for team’s perusal.
• Follow proper escalation procedures during outages and ensure
root-cause analysis is performed.
• Actively participate in change management and ensure minimal
impact to production due to changes.
• Carry out system maintenance on a timely basis and whenever
required.
• Oversee End of Day batches and troubleshoot to resolve failures.
• Have a good understanding of the Service Level Agreements between
different stakeholders and follow the escalation procedures to ensure
minimal breach in these service levels.
SELECTION CRITERIA:
Experience/Skills Required:
• Bachelor’s degree or equivalent
• Should have relevant experience in systems and users support for
the Investment Banking industry.
• Strong team player, effective in communicating internationally
and used to working closely with clients.
• Ability to work under pressure and deliver excellent results.
• Ability to multi task and work across different applications
supported within the Financial Markets world.
• Strong verbal and written communication skills.
• Must be a quick self learner and possess ability to work remotely
and independently.
• Demonstrated proficiency in most of the following:
UNIX
Windows
Sybase
SQL
Oracle (9i or higher)
Scripting languages
Experience/Skills Preferred:
• Knowledge of multi tier systems in general (Application server,
middleware, backend)
• Understanding of Web based technologies
• Understanding of Networks
有兴趣可以联系本人
本人msn：s*********[email protected] |
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