l*******9
发帖数: 177 | 1 还是2年前买的一张卡，$400面值，收到卡后查了确实有这么多面值，后来也去用。最
近有次要用，居然发现是0 balance! 然后联系了Cardcash，居然是这样的回复：
Hi,
Please be advised that we have received this claim beyond our 45 day buyer
protection period.
CardCash is a gift card marketplace where millions of sellers can sell their
unwanted pre-owned gift cards at a discount. CardCash checks the balance at
the time of the listing. Statistically, only a very small percentage of our
cards have issues where the seller used the gift card, or the merchant
canceled the card after CardCash confirmed the balance. at the time of the
listing. These percentages are kept very low due to all the proprietary
fraud technology and KYC measures CardCash has working behind the scenes.
Buying from any marketplace involves the classical Risk vs. Reward decision.
Consumers shopping at a marketplace can save up to 35% but will, at times,
receive cards that are invalid or have a balance discrepancy. This is not
something we can control. However, in order to make our customers feel a bit
more comfortable, we offer a 45 -day buyer protection guarantee. CardCash
encourages all of its customers to use the cards within that time period,
and if they encounter an issue to immediately let us know.
We also require that all claims be submitted to us within that 45 -day
period as that increases the probability of reaching the original seller and
receiving a refund from him or her. In such situations, if CardCash cannot
recoup the funds from the original seller, it will take the loss as part of
its guarantee and issue a refund to the customer. For claims submitted
beyond the 45 day period, CardCash will still attempt to request a refund
from the original seller, but if unsuccessful , CardCash cannot absorb any
additional liability and is very clear about this. This policy is stated
clearly on the website.
In your situation, unfortunately, we were unsuccessful in recouping funds
from the original seller. As such, we cannot offer any refunds for this
order since it is beyond the 45 day period.
The 45 day buyer protection guarantee is clearly posted on the sidebar of
our website. For example https://www.cardcash.com/buy-gift-cards in: https:/
/www.cardcash.com/buy-gift-cards. In addition, it is clearly stipulated in
the terms and conditions of the site, which customers accept prior to using
our site and making a purchase.
For more information about our 45 day guarantee, please see here: https://
www.cardcash.com/guarantee/ .
We apologize for the inconvenience this may have caused you. However, at
CardCash we firmly believe we take appropriate steps to alert customers to
our 45 -day buyer protection period.
这什么政策啊？不是坑人么？不知道有遇到类似问题的朋友么？我可以有什么办法去挽
回损失？
谢谢啊！ | l*****n
发帖数: 300 | 2 it seems you spent some of it. Check history see where were the rest spent.
I don't blame them | l*******9
发帖数: 177 | 3 我写错了，是一直没用过。
这种所谓的45天protection政策一般不太会去注意啊，既然他们知道这种情况会发生，
就该特别提醒buyers啊，这种风险远比买到假货大得多。
还有，所卖giftcards的面值符合所描述的，这本身是卖家和平台的义务啊，购买者难
道因为没有及时check就该承担所有后果？卖假货还要追究法律责任呢，这个卖0
balance的gift cards不是更恶劣么？ | l*******9
发帖数: 177 | 4 还是2年前买的一张卡，$400面值，收到卡后查了确实有这么多面值，后来就没去用。最
近有次要用，居然发现是0 balance! 然后联系了Cardcash，居然是这样的回复：
Hi,
Please be advised that we have received this claim beyond our 45 day buyer
protection period.
CardCash is a gift card marketplace where millions of sellers can sell their
unwanted pre-owned gift cards at a discount. CardCash checks the balance at
the time of the listing. Statistically, only a very small percentage of our
cards have issues where the seller used the gift card, or the merchant
canceled the card after CardCash confirmed the balance. at the time of the
listing. These percentages are kept very low due to all the proprietary
fraud technology and KYC measures CardCash has working behind the scenes.
Buying from any marketplace involves the classical Risk vs. Reward decision.
Consumers shopping at a marketplace can save up to 35% but will, at times,
receive cards that are invalid or have a balance discrepancy. This is not
something we can control. However, in order to make our customers feel a bit
more comfortable, we offer a 45 -day buyer protection guarantee. CardCash
encourages all of its customers to use the cards within that time period,
and if they encounter an issue to immediately let us know.
We also require that all claims be submitted to us within that 45 -day
period as that increases the probability of reaching the original seller and
receiving a refund from him or her. In such situations, if CardCash cannot
recoup the funds from the original seller, it will take the loss as part of
its guarantee and issue a refund to the customer. For claims submitted
beyond the 45 day period, CardCash will still attempt to request a refund
from the original seller, but if unsuccessful , CardCash cannot absorb any
additional liability and is very clear about this. This policy is stated
clearly on the website.
In your situation, unfortunately, we were unsuccessful in recouping funds
from the original seller. As such, we cannot offer any refunds for this
order since it is beyond the 45 day period.
The 45 day buyer protection guarantee is clearly posted on the sidebar of
our website. For example https://www.cardcash.com/buy-gift-cards in: https:/
/www.cardcash.com/buy-gift-cards. In addition, it is clearly stipulated in
the terms and conditions of the site, which customers accept prior to using
our site and making a purchase.
For more information about our 45 day guarantee, please see here: https://
www.cardcash.com/guarantee/ .
We apologize for the inconvenience this may have caused you. However, at
CardCash we firmly believe we take appropriate steps to alert customers to
our 45 -day buyer protection period.
这什么政策啊？不是坑人么？不知道有遇到类似问题的朋友么？我可以有什么办法去挽
回损失？
谢谢啊！ | l*****n
发帖数: 300 | 5 it seems you spent some of it. Check history see where were the rest spent.
I don't blame them | l*******9
发帖数: 177 | 6 我写错了，是一直没用过。
这种所谓的45天protection政策一般不太会去注意啊，既然他们知道这种情况会发生，
就该特别提醒buyers啊，这种风险远比买到假货大得多。
还有，所卖giftcards的面值符合所描述的，这本身是卖家和平台的义务啊，购买者难
道因为没有及时check就该承担所有后果？卖假货还要追究法律责任呢，这个卖0
balance的gift cards不是更恶劣么？ | r******8
发帖数: 430 | 7
【在 l*******9 的大作中提到】
: 我写错了，是一直没用过。
: 这种所谓的45天protection政策一般不太会去注意啊，既然他们知道这种情况会发生，
: 就该特别提醒buyers啊，这种风险远比买到假货大得多。
: 还有，所卖giftcards的面值符合所描述的，这本身是卖家和平台的义务啊，购买者难
: 道因为没有及时check就该承担所有后果？卖假货还要追究法律责任呢，这个卖0
: balance的gift cards不是更恶劣么？
| r******8
发帖数: 430 | 8 经历过一次，只不过是面值50刀的gift card。2个月过后一用就是0 balance了。
Cardcash是个平台，卖家有可能使坏，继续使用已经卖掉的卡。
。最
their
at
our
【在 l*******9 的大作中提到】
: 还是2年前买的一张卡，$400面值，收到卡后查了确实有这么多面值，后来就没去用。最
: 近有次要用，居然发现是0 balance! 然后联系了Cardcash，居然是这样的回复：
: Hi,
: Please be advised that we have received this claim beyond our 45 day buyer
: protection period.
: CardCash is a gift card marketplace where millions of sellers can sell their
: unwanted pre-owned gift cards at a discount. CardCash checks the balance at
: the time of the listing. Statistically, only a very small percentage of our
: cards have issues where the seller used the gift card, or the merchant
: canceled the card after CardCash confirmed the balance. at the time of the
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