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发帖数: 60932 | 1 NOT SURE IF THIS IS IN THE RIGHT CATEGORY, BUT FIGURED I WOULD SHARE WHAT I
JUST RECIEVED IN MY EMAIL. MY 3 ORDERS OF THE BUZZ LIGHTYEAR GAME ALL GOT
CANCELED(ALL WERE GIFTS). I HONESTLY FORGOT ALL ABOUT THEM. THEN I RECIEVED
THIS EMAIL TODAY:
Dear XXXXXXXX,
We are writing to you today, to apologize for disappointing you because we
were unable to fulfill your online order during our recent game deal. Demand
for this offer was overwhelming, which led to a depletion of our inventory
and our inability to process all orders. Once this occurred, we tried to
secure additional game units from the manufacturer, but were unable to do so
, causing a delay in notifying some customers that their order would not be
fulfilled. In offering this deal, it was certainly our intention to complete
all orders.
Clearly, we did not meet your, or our own, expectations for the excellent
service you deserve from us. Please be assured that we will take this
opportunity to conduct a comprehensive review of our entire process in
offering this deal, so this situation does not happen again. We have
enclosed a code for $5 off your next Toysrus.com purchase, in the hopes you
will shop with us again online and see that we are committed to doing better.
Code: XXXXXXXXXXXXXXXXX
Again, please accept our most sincere apology.
Sincerely,
ToysRUs.com Guest Service Team
AGAIN, NOT SURE IF EVERYONE WILL GET ONE, BUT JUST THOUGHT I WOULD LET
PEOPLE AWARE OF THIS POSSIBILITY! GOOD LUCK!
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