f******g
发帖数: 1697 | 1 ☆─────────────────────────────────────☆
suanputao (suanputao) 于 (Thu Feb 18 23:16:01 2010, 美东) 提到:
lg定了us airway的机票春节到我这团聚,回去前准备online check in的时候,发现回去
的机票时间给定错了,然后悲剧就开始了...
先打电话到客服,客服说,简单自己上网去改.lg去网上,说要先取消原来的,然后定新的,
你最后补个差价就行了.是挺简单的,可是付差价的时候死活不收credit card,说有问题
,lg头一热,用debit card付了.恩,网上显示终于改好了,那赶快check in吧, 还有4,5个
小时飞机就要飞了!
可是check in不了，错误信息，让联系客服。查了一下银行记录看一下钱到底扣了没（
应该是50多刀）,一看，悲剧了，被一个叫US WEB CA的地方扣了4笔，2笔2刀，2笔207
刀，总共416刀。赶紧打电话，人说没改，还是原来日期，也别冤枉我们，没扣你钱！-
可是我们这网上显示日期改了。。。然后他又说我们这是technical service，你网上
的事找web service。
电话被转过去了之后说，nothing was changed and nothing was charged!!! 400多刀
就这么没了，没办法还是要回去工作啊，那怎么改机票呢？对方查了一会说，取消重订
要203刀，你再定一张新机票150，自个决定吧。。。
本来很开心定了个200多的往返机票，一个小错误，最后花了都将近800刀了。。。肉痛
阿~~
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suanputao (suanputao) 于 (Thu Feb 18 23:28:04 2010, 美东) 提到:
另外值得一提的事，最后搞好机票差不多就要赶去机场了，到了登机口他们说飞机满了
，等下一驾吧，结果下一驾又满了，再安排安排，于是原来2驾飞机最后换成三驾，原
来应该早上9点到的目的地，最后变成下午4点多。。。
又一天工资没了。。。
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suanputao (suanputao) 于 (Thu Feb 18 23:32:27 2010, 美东) 提到:
在网上查了us web ca，发现还有一些人和我们有相似经历，有比我们骗得钱多，1400
多刀，有比我们少的。
Who has two thumbs and was a victim of check-card fraud? December 22
Filed under Selves, The Maestro by The Maestro | 11 comments
This guy!
Yesterday afternoon after running my cat to and from the vet to have sutures
removed, I logged into my bank account online to check my balance before
going back out into the holiday traffic to buy last-minute Christmas gifts.
I had just gotten paid that morning and had a rent check that hadn’t been
cashed as far as I knew, so I wanted to make sure I had enough money in my
checking account to cover all my expected purchases.
Everything looked fine on the balance, until I checked the transactions list
and noticed a charge of $1,412.00 to “US WEB CA” made Thursday. I
certainly had no idea 1) what US WEB CA was or 2) who had made that purchase
. It certainly wasn’t me. I haven’t spent that much on anything since
buying my big-screen TV earlier this year.
I quickly tried running through the list of what that purchase might have
been, and the only thing that even came to mind was a month or two of Pepco
bills (and I’m not sure if I’d have been happier or sadder had that been
the actual reason). Googling “US WEB CA” did me no good, so it was time to
call the bank.
Fortunately, the BoA fraud department guy was incredibly helpful,
immediately cancelling my card so that whoever had made this purchase couldn
’t make any others, and telling me that the purcahse was charged to US
Airways. Unfortunately, because the charge was just “pending” and not “
completed” I had to wait until it officially processed before I could start
my fraud claim, meaning I’d have to call back again in a few days. He did
order and send me a new card and told me I could pick up a temporary one for
holiday shopping/travel from a nearby branch if I needed it.
So, my next phone call was to US Airways customer support, which after some
initial discussions of what my actual problem was, was very helpful in
telling me who (Juan Aquino and Nestor Pichardo) had made the purchase and
what it was (2 tickets from LaGuardia to Raleigh-Durham, Raleigh-Durham to
Charlotte and Charlotte to Punta Cana, Dominican Republic). Obviously, those
tickets were neither for me nor for any sort of itinerary I could have used
, what with already having US Airways tickets for a flight home tomorrow.
The CSR then told me that the order had been cancelled and refunded, so my
hopes of getting the money back seemed to be quickly vanishing as visions of
Juan and Nestor laundering thousands of dollars via purchased and cancelled
airline tickets danced through my head (not quite sugar plums, huh?).
She couldn’t tell me if the money had been refunded in cash or back to the
card, but she told me I could call the refund department in 10 days for a
status report and see if the money had gone back to my card. Fortunately, I
realized that instead of waiting 10 days, I could call the refund department
now and just see if they had refunded in cash or credit, so I thanked the
CSR and made another call.
After 10-15 minutes of being on hold and talking to various friends online
about this, I finally reached Diana, who understood my telling of the story
much better than the previous CSR (though me having 10-15 minutes to
streamline it while waiting may have helped). Diana told me that the
purchase had been made on the airline’s site but then refunded back to the
card because (in what appears to be a brilliant stroke of luck, if I
understood her correctly) a US Airways employee saw that these two guys had
purchased very similar tickets online immediately after the ones on my card,
so she cancelled the first one as a “duplicate” order.
Diana told me that the card had to be officially charged in order to
implement the refund process, but that I would be getting the full amount
back in the next few days. She was as baffled as I was as to what exactly
happened and how, but she did tell me that the second purchase was made on a
card with a number entirely different from mine, so it wasn’t just an
accidental transposition or anything.
After hanging up with her, I realized that while things seemed fine, that
refund from the airline would be going to a card that was now cancelled.
Afraid that meant that the money would never return to the account, I
realized I needed to talk to BoA again. With my hatred of talking on the
phone well documented (at least among friends), I drove to a nearby branch
to talk to someone in person.
Surprisingly, there wasn’t much of a line for the Friday before Christmas.
However, the teller wasn’t able to answer my question about a refund to a
cancelled card (though he did agree that it was a very fine question), so he
took me over to the only non-teller (henceforth referred to, in my best
Billy Walsh voice, as “Suit”, though not in a negative way) and asked him
the same question. Suit wasn’t sure, but told me he’d help me as soon as
he was done with his current customers.
Of course, they were an old woman and (presumably) her middle-aged son, and
she had all sorts of paperwork to sign. So I ended up waiting a solid 45
minutes before I actually got help. However, Suit did come over at one point
and offer to take my name and number to call me about this issue when he
was done with his current customers if I didn’t want to wait. I appreciated
the gesture, but I wanted to get it done and in person, so I continued to
patiently play solitare on my phone and text back-and-forth with Tomahawk
Chop.
Finally, Suit was available and brought me over to his desk to hear my story
. After I told him what had happened, he called the processing department,
who told him basically that pending transactions are a nebulous situation
and may or may not ever hit the card once it’s been cancelled. So again I
was told to wait and see what happened with the charge and subsequent refund
, but worst-case scenario I’d have to call BoA, file a claim, sign an
affidavit they send me stating that the purchase was not made by/for me or
with my knowledge, and they’d credit my account and then work with US
Airways behind the scenes to get the money back for themselves. While on
hold with the processing department, Suit even offered me, for my wait, a
bottle of champagne all branch employees had received as a gift from the
next-door liquor store since he doesn’t drink. He couldn’t get me a
temporary check card (something about the state where my account was created
not being in the same region as DC branches), but he did change my new card
to FedEx two-day shipping instead of regular USPS mail.
I thought that was the end of things for now, with me just having to wait
out the pending transactions and see what ended up happening before making
another call or two and possibly signing some forms. However, when I woke up
this morning before going shopping with Tweaks, I checked my account online
again to see if anything had changed. Sure enough, something had.
The charge was gone! No charge plus refund. Nothing. Just gone. Disappeared
into the ether. Another pending transaction from a couple days ago that was
mine had also disappeared and will probably need to be made again, but that
’s a small price to pay for not having to let $1,412 float around in the
Internets for the next week or so.
So, in the end, basically nothing really happened, other than me losing
about 3 hours of a Friday afternoon and having to get a new check card.
However, this post probably showed everyone why I’m the one who always gets
called on to catch up someone who’s missed the latest episode of whatever
show the group happens to be watching
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suanputao (suanputao) 于 (Thu Feb 18 23:33:00 2010, 美东) 提到:
一些回复
michael Jan 13
this just happened to me. since you posted US WEB CA i was able to google
and find this site. I feel a website acnt.com is supsect. They are the only
site i made an “secure” online purchase with. Could it be they are leaking
credit card information? Did you make the same purchase with this website?
The Maestro Jan 13
Michael,
I didn’t buy anything from that site, so I don’t know that it’s the
reason. At least for my issue. It’s possible another site I purchased
something from was responsible, though.
Ted Feb 24
Within 2 hours of purchasing tickets online from US Airways, I found four $1
charges pending on my BofA account. All were from US Web CA. I notified
BofA and was told the charges might not
end up as debits to my account. Perhaps they are aware of the problem from
your episode.
Ally Jul 6
Very relieved to read this article and subsequent comments. I also made a US
Airways purchase this morning and also found four $1 charges to my account
from “US WEB CA”. Hopefully it is just a bizarro way of checking the card
for the purchase and all will be corrected soon. Thanks!
DD Aug 7
$1 charges are a ‘ping’ to verify that the account is real…you get those
‘ping’s with lots of online transactions.
Juan and Nestor, you won’t get away with it you ‘waskilly wabbits’!
redstar Dec 1
we tried to buy tickets thru US airways but never got the confirmation but
surely I got the charge, I will fight them til I get it back.
AC Dec 16
They got me today; two $1 pings and then a $289 charge. There must be some
connection with US Airways, because I had just purchased tickets onliine
from them.
My bank cancelled my card immediatety.
JL Jan 9
Same thing just happend to me 1/6/10. just purchased tickets online from
USairways.DC to Punta cana. I got a $205 and a $1 charge from US WEB CA. The
correct charges went onto my account 1/8/10 but the US WEB CA charges are
still pending. The airline is checking on it thanks to this post. I had to
cancel all my bank cards and close my account until my new stuff comes ,
takes a week :-(
Joan Surguine Jan 17
I appreciate your blog since I was looking to find the “interpretation” of
US WEB CA myself. (I actually had ordered a ticket two days ago from US
Airways but was not clear that this abbreviation was for them and the amount
was about $6.00 different from what I thought I was committing to pay them.
) But then I read the rest of your message and commiserated with you. I’m
so glad that everything turned out OK for you!
GJLS Feb 1
I am so annoyed. I found this US WEB CA on my bank statment today. Two days
ago I was buying a plane ticket and it did not go through-no confirmation or
anything. It said something was wrong with my card. So I planned on not
buying the plane ticket but now this charge is showing up on my account
without any confirmation email or anything, and when it said that it did not
go through. What is wrong with US airways!!!?
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smallfox (smallfox) 于 (Thu Feb 18 23:38:46 2010, 美东) 提到:
overbook没有赔偿你们免费机票么？
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smallfox (smallfox) 于 (Thu Feb 18 23:51:05 2010, 美东) 提到:
最初是你们自己的错误。
后面如果如你所说，是够混乱的，连我都没有看懂最后到底收了你们多少钱。
如果改票好有confirmation email，可以用作证据吵架。或者你们看到改“成功”就应
该打印页面，并且到自己的itienerary里确认。
另外，如果你们是当天改早一些机票的话，应该考虑用move up program，是最便宜的
选择
http://www2.usairways.com/en-UK/travel_information/ticketing_po
最后，如果us坚持说没有收你钱，你就把银行账单发给他们看，问是谁扣的钱。他们如
果再不理你，你就直接跟银行说这是fraud好了。
你号称信用卡刷不过去，你们刷了几张？平时在外面起码都要备两三张应付无意刷不出
来的情况的。这个估计是你们自己的问题，因为一般debit卡就是刷过也是按照信用卡
的方式刷的。
的,
207
！-
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smallfox (smallfox) 于 (Thu Feb 18 23:52:08 2010, 美东) 提到:
这些东西你只要给link就可以了，没有必要整段贴出来。
1400
sutures
.
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suanputao (suanputao) 于 (Thu Feb 18 23:56:44 2010, 美东) 提到:
是挺混乱的,把钱列一下,
最初机票200,credit card付.
改机票,扣了416,debit card, 被一个叫us web ca的地方扣了,机票最后也没改成功.
定新机票 150 credit card
所以最后是766没了..
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smallfox (smallfox) 于 (Thu Feb 18 23:56:52 2010, 美东) 提到:
最后，你贴的这些东西都是信用卡被偷了以后在us的网站上买东西的报告，us air一点
错误都没有，还帮助苦主找出谁盗用了他们的信用卡。
你们自己在us air的网站上乱操作乱刷卡，跟这个完全是两码事。
不是我说你，你似乎到现在都经常不清楚自己在做什么，手比脑子快多了。
最后告诉你
us web ca
的意思就是
usairways website, california的意思，就是usair的官方网站。
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suanputao (suanputao) 于 (Fri Feb 19 00:01:37 2010, 美东) 提到:
恩,lg先看到这个发了link给我,可是我点不进去,还是最后自己google进去的,发现lg给
的lg没错,不知道怎那么回事,所以只好贴出来了...
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smallfox (smallfox) 于 (Fri Feb 19 00:01:47 2010, 美东) 提到:
你该付的
应该很容易要得回来。既然us air说他们没有charge，就让他们退回来好了。虽然我觉
得你们在中间步骤没有留下没有改成的证据，但是反正你后来又改了，交了150，也可
以凭这个向us air 说如果前面改成了，我们为什么要发神经病后面再改一次呢？显然
不可能。
你定错了机票，这是你应该付的。
很多时候所谓的“悲剧”都是来自自己的糊涂。想想吧。
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howto (各说各话) 于 (Fri Feb 19 00:04:21 2010, 美东) 提到:
先做做功课再来问好么
的,
207
！-
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suanputao (suanputao) 于 (Fri Feb 19 00:08:35 2010, 美东) 提到:
可是如果这个网站是us airway的,为什么他们说没扣我们的钱呢?
一般扣好钱,应该给各confirmation的page吧,告诉你扣了多少,让你打印下来,最后会送
个email,可是我们什么也没看到阿,钱就没了...
你说us airway没错误那为什么这么多人被在定机票的时候被那个us web ca扣钱了呢？
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suanputao (suanputao) 于 (Fri Feb 19 00:12:56 2010, 美东) 提到:
我承认前面200和新机票的150师该付的，你看我的标题就只抱怨那400刀，
us airway现在不承认收过我们那400多钱，他怎么可能还回来？。。。
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howto (各说各话) 于 (Fri Feb 19 00:16:13 2010, 美东) 提到:
也许是钓鱼的，呵呵
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howto (各说各话) 于 (Fri Feb 19 00:18:04 2010, 美东) 提到:
谁让你用debit card付的
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suanputao (suanputao) 于 (Fri Feb 19 00:20:43 2010, 美东) 提到:
是lg用的，当时凌晨，他一整晚都在那弄机票向早点离开我。。。
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thinthin (囧到了) 于 (Fri Feb 19 00:23:57 2010, 美东) 提到:
继续和US 打电话沟通把,
首先,把话说清楚,然后加上你们飞机满了,还待了2班..
求一下那个agent, 动点感情..
或许能够奏效
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tjphoton (冬种秋收) 于 (Fri Feb 19 00:26:56 2010, 美东) 提到:
如果us airway不承认收过这$400多钱，那就最容易要回来了。
1. 有可能跟信用卡一样是暂时扣的钱，如果没有扣成功，过几天会自动返还到帐号。
2. 如果没有返回，直接找us airway，给他们看账单，让他们退还。
3. 如果us airway不承认收过，也不退还，找银行说明情况，让银行跟us airway交涉。
4. 以后告诉你LG，网上交易不要再用debit card
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shadowleaves (老少皆宜 人畜无害) 于 (Fri Feb 19 00:27:30 2010, 美东) 提到:
。。。离
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thinthin (囧到了) 于 (Fri Feb 19 00:28:45 2010, 美东) 提到:
对的,银行的状态是pending么?
可能几天就会没有了,3--5天
涉。
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howto (各说各话) 于 (Fri Feb 19 00:31:21 2010, 美东) 提到:
我这不是疑问，是反问
关于这部分的问题跟丢钱了怎么办是一个性质
办法：认栽，长记性，改
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suanputao (suanputao) 于 (Fri Feb 19 00:38:44 2010, 美东) 提到:
刚才lg打电话说银行现在把他的卡cancel了，重新办新卡，怀疑有人盗用。
我没有不承认自己的错误，可是错误发生后我们都是按正常手续在办，打电话给客服，
客服让我们自己去网上改，自己貌似改好了后，又被莫名其妙的扣了钱，觉得很冤枉才
来发泄一下。
本来就已经做好了钱拿不回来的准备了，后来看到网上有些人和我们一样经历，在us
airway 订机票，被us web ca扣钱，银行怀疑卡被盗用，重新办卡。
难道us airway没有责任吗？
这种也许是小小概率事件，不过也算给大家提个醒吧，别用debit 卡在网上尤其是us
airway 用。。。
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suanputao (suanputao) 于 (Fri Feb 19 00:43:39 2010, 美东) 提到:
我没有太明白，不过好像说银行hold了这笔钱，看谁来拿。。。
我贴出来那些回复里很多人都重新办了新卡，不过没有来更新最后结局。
所以不知道最后怎么样。
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DeaDEyE (代代爱) 于 (Fri Feb 19 00:45:17 2010, 美东) 提到:
我很怀疑你们是不是去错了网站？既然是钓鱼网站，应该是和USAIRWAYS很象的网站，如
果US AIRWAYS没有扣你钱，你被骗了自然和他们没关系。
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lukeC (路客西) 于 (Fri Feb 19 00:45:34 2010, 美东) 提到:
那个400块要的回来的，不是什么大不了的事，也就多打两个电话
客服解决不了一级一级往上找
的,
207
！-
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DeaDEyE (代代爱) 于 (Fri Feb 19 00:47:53 2010, 美东) 提到:
应该都要的回来。
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suanputao (suanputao) 于 (Fri Feb 19 00:48:48 2010, 美东) 提到:
真的不敢等几天，说不定过了3，5天， 钱就真没了。
现在还有一线希望。。。
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DeaDEyE (代代爱) 于 (Fri Feb 19 00:51:15 2010, 美东) 提到:
这个当然要第一时间通知银行。
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suanputao (suanputao) 于 (Fri Feb 19 00:51:40 2010, 美东) 提到:
说实话我不知道，我在睡觉，可是应该不会吧，他最后不是还在那网站上定了新机票吗？
不过的确有点奇怪，我们这里显示机票改好了，可是客服那说没改。。。
，如
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smallfox (smallfox) 于 (Fri Feb 19 01:24:12 2010, 美东) 提到:
原贴是信用卡被盗用了以后拿去us air刷的，跟us air有什么关系啊
us air还帮他取消了这些小偷买的机票把钱还到信用卡里，够好的吧？
后面的人在讨论1刀的charge，大家都认为这是us air用来试探信用卡真假的临时
authorization，最后不会收的。
你能不能看完再骂啊？
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microcenter (笨狗狗<06-07 RBA,08 AFL 冠军>) 于 (Fri Feb 19 02:57:05 2010, 美东) 提到:
我觉得这不是charge，而是hold...
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smallfox (smallfox) 于 (Fri Feb 19 03:03:12 2010, 美东) 提到:
恩，我也这么觉得，
不过银行把DEBIT CARD上的HOLD都POST出来还是很有意思。基本从来不用DEBIT CARD，
所以也不知道一般银行怎么处理（感觉正确的做法应该是把AVAILABLE BALANCE相应地
降掉，但是不必POST出来）。
或者是CHARGE了，但是REFUND处理得更慢
但是在US看来认为自己根本没有CHARGE过
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Armageddon (性格决定命运) 于 (Fri Feb 19 03:06:06 2010, 美东) 提到:
should be mark as pending
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DeaDEyE (代代爱) 于 (Fri Feb 19 03:13:00 2010, 美东) 提到:
我怎么觉得多数银行都会把PENDING的都post 出来呢，BOA历来如此，以前WAMU也是，我
的CITI也是，这很有必要啊，DEBIT CARD的风险高，提早POST出来可以降低些风险。
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microbe (天涯思君不可忘) 于 (Fri Feb 19 03:21:34 2010, 美东) 提到:
上错网站了？
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mark (花生，微爷远爷的爸爸) 于 (Fri Feb 19 08:50:17 2010, 美东) 提到:
我觉得是hold。
debit card得 hold都直接显示立即charge?
她还说开始用credit card没有成功，我觉得debit card估计也没有成功。但是hold了
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sphinks (Tommy) 于 (Fri Feb 19 09:00:29 2010, 美东) 提到:
hehe, can't wait...
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alexalexii (请表私自乱改名字) 于 (Fri Feb 19 11:31:17 2010, 美东) 提到:
真佩服你，我看到第三楼已经头大了。。。
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suanputao (suanputao) 于 (Fri Feb 19 11:34:52 2010, 美东) 提到:
Please check these 3 post, they are the similar story happened on me.
I still feel that there must be some connection between us airway and us web
ca.
AC Dec 16
They got me today; two $1 pings and then a $289 charge. There must be some
connection with US Airways, because I had just purchased tickets onliine
from them.
My bank cancelled my card immediatety.
JL Jan 9
Same thing just happend to me 1/6/10. just purchased tickets online from
USairways.DC to Punta cana. I got a $205 and a $1 charge from US WEB CA. The
correct charges went onto my account 1/8/10 but the US WEB CA charges are
still pending. The airline is checking on it thanks to this post. I had to
cancel all my bank cards and close my account until my new stuff comes ,
takes a week :-(
GJLS Feb 1
I am so annoyed. I found this US WEB CA on my bank statment today. Two days
ago I was buying a plane ticket and it did not go through-no confirmation or
anything. It said something was wrong with my card. So I planned on not
buying the plane ticket but now this charge is showing up on my account
without any confirmation email or anything, and when it said that it did not
go through. What is wrong with US airways!!!?
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smallfox (smallfox) 于 (Fri Feb 19 11:38:55 2010, 美东) 提到:
那你把其他的不相关的贴这么多出来干什么
web
不是告诉你了么，US WEB CA就是US AIRWAYS的网站的意思，你就别怀疑了，人家都自
报家门了
这些人都没有说最后怎么样了？
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smallfox (smallfox) 于 (Fri Feb 19 11:49:51 2010, 美东) 提到:
你的原文出处是
http://www.mostlysemantics.com/2007/12/22/who-has-two-thumbs-an
几乎里面所有这些人都是用DEBIT CARD买的
有些人是信用卡被别人盗用了，自然和US AIR没有关系
有些人是自己买票了，不过是奇怪那些1刀的charge而已
只有GJLS Feb 1和redstar Dec 1的经历和你类似，就是最后没有买成但是看见有POST
的项目，虽然没有说是HOLD还是CHARGE。
其他人也没有说后来US AIRWAYS坚持赖着不还。
最后一个贴是你吧？
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eniac (猪头) 于 (Fri Feb 19 11:51:14 2010, 美东) 提到:
Anyway，显示修改成功了但是实际没改成，还hold了钱，US Airway还是比较奇怪啊。。
。suppose楼主没有上错网站/被钓鱼/没有看错的话
POST
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suanputao (suanputao) 于 (Fri Feb 19 11:55:16 2010, 美东) 提到:
觉得us airway的客服挺奇怪的，其实当晚我们打了好几次电话，第一次lg打，说让他
自己去改（客服为什么不能帮我们改？否则就没有下面的事了）。而且也没有说改机票
要花２０４。
第二次，lg打的，冒似改好了，我们电脑显示的是新的日期，可是不能check in，又打
电话，客服说改好了已经，是新的日期。我lg说不能online check in，那边电话挂了
。。。
第三次，发现钱扣掉了，还是不能check in，我打电话客服说没有改成功，是原来的日
期（我们电脑上是新的日期），而且没扣钱，我说我们网上显示了，她说那去找web
service。电话转过去后，web service也说没扣钱也没改日期。然后说取消重定付２０
４，直接定新机票１６０。他帮我们定。最后才发现原来可以打电话改或者定机票的。
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tinaD (减肥中) 于 (Fri Feb 19 12:15:06 2010, 美东) 提到:
的,
207
！-
re
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suanputao (suanputao) 于 (Fri Feb 19 12:16:14 2010, 美东) 提到:
恩，是那个，没有人上来说结果，所以不知道最后怎么样，应该钱是能要回来的，可是
很多人都和我们一样，报告银行，取消卡，定新卡。
本来就是定张机票而已，２，３分钟的事，最后搞的这么麻烦。
也许那比钱没扣成，可是没扣成为什么还在balance里显示呢？我以前在mall里买东西
用credit card付钱都付好了，想起来可以用gift card， 他们帮我cancel了credit
card的交易，那比钱在我帐户里一直显示pending到月底自动消失了。可是这次一来我
们没有任何confirmation page证明扣款，二来这是debit card，不敢去赌一把钱到底
有没有扣成。
另外买机票的钱是被us airway扣的，所以觉得这个us web ca很奇怪！
很幸运大家没有相同的经历。
POST
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sallen (keep looking) 于 (Fri Feb 19 12:54:16 2010, 美东) 提到:
如果有理，你去求，那是下贱
如果没理，你还去求，那是不知廉耻
做人要先学会自尊自爱自强
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eniac (猪头) 于 (Fri Feb 19 12:55:08 2010, 美东) 提到:
真是这个情况的话，可以直接投诉之前的这堆客服了。看来以后跟CSR通话，一定要记下
来确认代码和客服编号，有问题投诉死丫的
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thinthin (囧到了) 于 (Fri Feb 19 14:03:17 2010, 美东) 提到:
美国这种人控的社会，首先要做到be nice。
而且，事实上 这类case很多时候，通过这样的做法，有时还是管用的。
我只是说一种可能的情况而已，所以，
请收起 那套自命清高，面子至上的MF吧。
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albertchang (albertchang) 于 (Fri Feb 19 14:03:57 2010, 美东) 提到:
孤陋寡闻
信用卡列出hold的也很多
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DeaDEyE (代代爱) 于 (Fri Feb 19 14:09:06 2010, 美东) 提到:
国内的客服投诉一下可能炒掉俩人，美国的，爱投诉不投诉，投诉不死的，AGENT怎么说
都是他们权限范围内的事情。在美国，对AGENT，就一句话，BE NICE。
记下
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smallfox (smallfox) 于 (Fri Feb 19 14:20:40 2010, 美东) 提到:
什么卡这么高级啊?
吃饭，租车，住旅馆.....无数的地方都是先authorize一笔钱hold的，而且和最后的
charge往往都不一样。
如果把hold和charge不作区分地列出来，不是天天都要dispute，烦都烦死了？
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albertchang (albertchang) 于 (Fri Feb 19 14:23:02 2010, 美东) 提到:
Pre-authorization
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DeaDEyE (代代爱) 于 (Fri Feb 19 14:25:05 2010, 美东) 提到:
我的主力卡FIDO AMEX列出来PENDING的CHARGE。
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eniac (猪头) 于 (Fri Feb 19 14:28:33 2010, 美东) 提到:
FIA系列的卡基本上都有pending的transaction列出来，包括BoA，Charles Schwab, Fi
delity等等
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smallfox (smallfox) 于 (Fri Feb 19 14:44:58 2010, 美东) 提到:
注明是pending吗？
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eniac (猪头) 于 (Fri Feb 19 14:57:35 2010, 美东) 提到:
FIA系列的都注明
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smallfox (smallfox) 于 (Fri Feb 19 15:03:33 2010, 美东) 提到:
对啊
所以说只有不注明，才会混起来
所以说如果楼主的CHARGE其实是HOLD的话，要么就是她用的银行不加区分地POST；要么
就是她自己没有看明白就紧张
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caoz1 (dsbz1) 于 (Fri Feb 19 15:04:11 2010, 美东) 提到:
我劝大家如果是大宗交易（数额你自己定，有人觉得$200就很多了，有人觉得$1000也
无所谓），只用AMEX，dispute一般都不会有问题，visa/mastercard有时候能烦死人
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howto (各说各话) 于 (Fri Feb 19 15:31:10 2010, 美东) 提到:
actually nobody cares about your complaint
they will probably say something
but don't expect them to do anything
记下
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nycnoname (nycnoname) 于 (Fri Feb 19 21:41:11 2010, 美东) 提到:
OMG， 杯具发生了，血的教训告诉大家：不要用debit card在网上付账
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parn (YY) 于 (Fri Feb 19 23:41:56 2010, 美东) 提到:
smallfox 说话这么冲干嘛，人家操作失误上来提醒下大家不是蛮好的
那400多刀charge的是us web ca而之后那机票钱charge的是US Airway的话，我觉得有
两种可能：
1. 他们的web service可能的确是跟别的分开的，所以在web上定会显示us web ca，而
别的地方定会显示US Airway，而两方信息可能不是实时同步的，所以会造成你网上订
了，但是电话过去对方数据库里还没有这种情况，lz可以等几天再电话过去问。
2. lz老公上了钓鱼网站，卡被盗用了，消卡是明智的，不过lz应该确认下那400多刀已
经complete了还是hold的。
不过最重要的一点，任何时候可以用信用卡就用信用卡，特别是网上用，我一般习惯用
discover那种自动生成一次性的卡号。 |
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