T*C
发帖数: 5492 | 1 User discontent with Facebook's (FB +2%) Timeline feature has led to
declining customer satisfaction, claims research firm ACSI. Its latest
consumer survey gives Facebook a score of 61, down 760 bps from the year-ago
period. Of course, customer satisfaction and customer usage aren't the same
things - Google+ scored a 78, and AOL a 74. But data has emerged recently
suggesting Facebook's U.S. consumption has hit a plateau. |
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