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发帖数: 96 | 1 We are currently seeking a Technical Support Lead for an 18 month V-
contract out at Microsoft.
If you are interested please contact: J**[email protected]
Job description:
Position: Technical Support Lead
Company: Microsoft
Responsibilities include:
· Building strong partnerships with our vendors and working through
those relationships to support and insure the success of our outsource
vendor organization
· Manage Technical mentoring with vendors and internal teams to
ensure progress on deliverables, consistency in approach. Using the
information gained through mentoring to ensure sharing of best practices,
and collaboration on initiatives to enhance service delivery.
· Defining and evangelizing operational standards, processes, and
practices to our outsource vendors teams
· Driving readiness activities including technical triage/training
creation and delivery
· Ensuring we meet or exceed our overall business goals in the
areas of quality and productivity in the most cost-efficient manner
The successful candidate will have breadth and depth knowledge of Microsoft&
reg; Exchange Server, Outlook, and Active Directory. They should have
expert knowledge of advanced troubleshooting and other sophisticated tools
used to analyze problems and develop solutions to meet customer needs. They
should have advanced knowledge and the ability to mentor others in all
areas of a Support Engineer or Technical Lead's job including setting
customer expectations, devising and implementing action plans, advanced
technical troubleshooting, managing hot customers, and professionally
communicating to all parties involved.
Recommended qualifications:
- Superior problem solving and troubleshooting skills.
- Exceptional customer service and strong communication skills are required.
- Must possess the ability to work independently with minimal management
supervision and as part of international team of Technical Support Leads;
- Demonstrated aptitude for providing exceptional customer service in
politically charged environments;
- Ability to enhance the technical expertise of peers via the development of
product training, mentoring of new hires, and through content development;
- Ability to apply technology to improve existing products and systems at
customers and for internal use;
- Ability to actively participate in team support by proposing and
implementing solutions.
Technical Requirements:
- Solid Exchange and ideally CSI specialty background.
Education:
- A college degree is desired.
- MCSE or MCIT (Exchange) strongly preferred,
- Experience providing technical support for BPOS and O365 a plus. Will
consider related field (or equivalent) experience. |
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