j********r
发帖数: 96 | 1 Greetings to my favorite community,
I have a new Program Manager W2 contract position on the eastside and am
looking for up to 3 people.
If you are interested, please contact: j**[email protected]
Program Manager
The role of a Service Manager is to focus on working with feature and
service delivery teams to define, collect, analyze and communicate service
health metrics, deliver service reviews, and drive problem management queue
live site issues. Service Managers are focused on looking at the currently
deployed services to understand and improve the next release. This position
works closely with feature teams to address bugs and feature requests that
come out of the analysis and incidents and requires strong partnering skills
, excellent communication skills, excellent analytical skills, a passion for
technology and driving improvements, and an understanding of what it takes
to run a service.
This is a great opportunity to have a major impact on the future of Xbox
Live. We are the service engineering team charged with supporting IEB
services, (Xbox Live) - we mean it when we say that we work hard and play
hard, our team culture is important to us and we care deeply about our
people and our services. We focus on the coolest part of the industry, if
you're going to be in Service Engineering there's no better place to call
home.
The services world is a paradigm shift from a traditional released or boxed
product. For services, design, coding, testing and shipping a product is
only part of the heavy lifting needed to put software in front of our
customers. The real cost of a service is its supportability and what it
takes to keep the service up and running. For services, uptime is everything
. A complicated service includes multiple service teams, each team has its
own Dev's Test, and PM's with focus on their respective goals. These goals
can be forward looking for a future release, or a QFE on an existing code
base. Further complicating the picture is partner dependencies that are
critical to executing both v.Now and v.Next work items. Being that uptime is
paramount, service improvements and the ability to centralize driving those
improvements is very important. This is where the Service OPM role becomes
critical to success. This specialized role focuses on smart ways to manage,
measure and deliver service improvements while coordinating production
changes across service teams and partner dependencies.
The Service OPM is responsible for the XBOX service as a whole, but more
specifically:
·Owns KPI and metrics analyzing and reporting, and drives service
improvements from their results
·Owns live site reporting and communications.
·Coordinates QFE's to production, funnels issues from Ops to service team's
and works to bring fixes to production.
·Drives all live site escalation follow ups, post mortems and changes to be
made to the support model as needed.
·Partner with Service Engineering / PM's and service teams to deliver
Monthly Service Reviews (MSR's) and scorecards.
·Inter-team ship communication / coordination to production.
·Work with Service Engineering to develop and drive live site optimization
and improvement projects/initiatives.
·On call schedule rotation and live site handbook (guideline for what to do
when you have an escalation).
The successful candidate will be a person who craves challenges, enjoys
being in the spotlight and is confident about being called upon to make
critical Service Operations decisions. This is a fast moving high energy
organization that feels very much like a start-up so we are looking for a
person who thrives in this type of environment. |
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