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发帖数: 25790 | 1 http://shopping1.hp.com/is-bin/INTERSHOP.enfinity/WFS/WW-USSMBP
Order Status & Availability
I placed my order online. How do I confirm that it was received?
For orders placed after 4am CT on Monday 22nd August, US SMB had already
Sold Out of HP TouchPad and had posted this on our SMB webstore. Due to this
overwhelming response to webOS, we are unable to fulfill these orders and
they have been cancelled. If you saw a reserve hold for the amount of your
order on your credit card, no actual charges have been made and this reserve
hold will be released now that the order has been cancelled.
If you placed an order prior to 4am CT Monday, August 22, we are working
through the large volume of orders, verifying payment details and seeking to
source inventory for fulfillment. This process is taking longer than first
anticipated. At this time, we cannot guarantee supply to all these orders
but are working to supply as many orders as possible. If you saw a reserve
hold for the amount of your order on your credit card and your order cannot
be fulfilled, no actual charges have been made, and this reserve hold will
be released if the order is cancelled.
You can check your order status here. If your order is not recognized,
please check your order status again the next business day. When inventory
has been allocated the status will change to “shipped.” Please note that
planned ship and delivery dates on the order status page are not accurate
for TouchPad orders. You can only be certain that we have identified a unit
to fulfill your order once the order status shows a shipment tracking number.
Figure 1: Order acknowledged and waiting for inventory
Figure 2: Order shipped
How can I check the status of my order?
You can check your order status here. If your order is not recognized,
please check your order status again the next business day. When inventory
has been allocated the status will change to “shipped.” Please note that
planned ship and delivery dates on the order status page are not accurate
for TouchPad orders. You can only be certain that we have identified a unit
to fulfill your order once the order status shows a shipment tracking number.
The website had issues, so I couldn’t place an order. Can I still order a
TouchPad?
No, the Small and Medium Business team has sold out of HP TouchPads.
Will there be additional TouchPad inventory available at a later date? Can
I reserve one?
No, the Small and Medium Business team has sold out of HP TouchPads.
Pricing & Billing
I ordered during the promotion but the discounted price was not reflected in
my cart/order confirmation page/invoice. Is HP honoring the discount price?
Yes, some of our customers may have experienced a pricing error while
purchasing on August 20th and 21st. We are in the process of ensuring every
order is honored at the discounted price. Most orders are being manually
updated to reflect accurate pricing, prior to invoicing being sent. However
, for those orders that have already shipped and invoiced, a credit will be
applied for the difference and a revised invoice sent.
Does my TouchPad order qualify for free shipping?
No other discounts or promotions can be applied to the TouchPad promotion.
However, because a Free Shipping offer was on the website for a portion of
the promotional period and some customers received Free Shipping as a result
, we are waiving ground shipping charges for all customers who ordered the
TouchPad after the reduced promotional pricing of $99 and $149 was announced
on Saturday August 20. Ground shipping charges are being manually removed
from all orders that had ground shipping. However, for those orders that
have already shipped and invoiced, a credit will be applied for the standard
ground freight charges and a revised invoice sent.
Regretfully, expedited shipping is not available on the TouchPad promotion
orders. If you requested and were charged for expedited shipping, you will
receive a credit for those charges. If your order has already shipped and
invoiced, a credit will be applied and a revised invoice sent.
I ordered a TouchPad using an international billing address, will my order
get processed?
No, the U.S. Small, Medium, Business Store does not have the capability to
accept orders with international billing or shipping addresses. If you tried
to submit an order using a billing address to anywhere outside of the
United States, your order will not be processed.
Can I use an eCoupon, military discount or HP corporate discount to my
TouchPad order?
No other discounts or promotions can be applied with the TouchPad promotion.
Cancellations and Returns
Why was my order canceled?
If you placed an order for a HP TouchPad on Monday 22nd – Wednesday 24th
this was after a Sold Out message was posted on our webstore. All of these
orders are being cancelled. If you saw a reserve hold for the amount of
your order on your credit card, no actual charges have been made and this
reserve hold will be released as soon as the order is canceled.
There are several reasons that your order would have been canceled if you
placed your order on Saturday or Sunday, such as duplicate order found or
billing issues on the account. If you believe your order was canceled in
error, please contact an HP Customer Service Representative at 1-866-625-
0242, Option #3 or via Email Customer Service option who will be happy to
assist you. Please be aware that we are experiencing significant call
volumes with extended wait times, so we ask for your patience.
Can I return my HP TouchPad?
No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not
eligible for a return.
If you are having technical difficulties with your product, please contact
HP Technical Support at 1-866-625-0242 Option #1.
If your HP TouchPad was damaged during delivery, please contact HP Customer
Service at 1-866-625-0242 Option #3.
Please be aware that we are experiencing significant call volumes with
extended wait times, so we ask for your patience.
What is the process for withdrawing my cancel request?
Unfortunately, if you requested to have your TouchPad order canceled, it is
already in process and cannot be stopped. We are not able to reprocess the
order due to lack of TouchPad inventory.
Service & Support
What continued support can I expect for my HP TouchPad?
Even though HP made the decision to discontinue the TouchPad, HP stands by
its customers. We will continue to support existing products. The TouchPad
comes with a 90-days complimentary Phone Support and 1 year hardware
warranty. HP is currently exploring options for how to best optimize the
value of webOS software going forward. For the latest on TouchPad product
support information, visit http://kb.hpwebos.com/wps/portal/kb2/na/touchpad/touchpad/wifi/home/page_en.html.
Will any of the current HP TouchPad accessory and application promotions be
extended due to the delay of the TouchPad orders shipping?
No. There are no plans to extend any of the current offers. However, HP
will continue to offer periodic free application promotions to all
registered webOS customers and through Pivot, the monthly publication that
complements the HP App Catalog. For the latest apps offered check out http://www.hp.com/united-states/webos/us/en/tablet/touchpad-apps.html. |
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