W*******n
发帖数: 4140 | 1 I did not expect these from Time Warner Cable
By Limin Wang
07/05/2012
Yesterday, 07/04/2012, I got a Time Warner Cable bill from the mailbox. It
says the charge will increase from the old $29.99/m to $38.99/m, even after
some discount, for standard internet service from 07/06/2012 – 08/05/2012.
Today, my family called at least five times to Time Warner Cable, to 718-358
-0900, and 718-358-7928, for up around 140 minutes.
Time Warner Cable focused to sell higher-priced services on the phone, but
we just tried to get the current $29.99/m charge, or lower, or even
disconnection. They then mentioned prices of $34.99, $25.99, so and so. At
one point, a female customer representative told about the $19.99/m basic
internet service, and I expressed my interest in it. When I said whether I
could pay $19.99 for the next bill, she said that I had to pay the original
$38.99 and then get credit on the future bill. I was questioning on such
pay arrangement, and the customer service simply got impatient and put me on
phone transfer. Nobody would answer after long waiting, or when the phone
got through, the customer service kept saying they could not hear well, even
when my phone signal showed to be strong. Also, they were not able to
answer why I could not access some websites such as http://www.maoflag.net while I could access them from other network.
At the end, I asked to remove the service from Time Warner Cable, and today
should be my last day from my last payment. The customer representative said
Time Warner Cable will keep billing me until their earliest picking-time
for the modem on 11 a.m. – 2 p.m., July 14, even after I said I would
disconnect the modem and wait for their convenient time to pick it up. Time
Warner Cable billed a deposit for this modem when the service started. She
mentioned that I could go to a nearest Time Warner Cable store to return the
modem. When I asked her the location of a Time Warner Cable store, she said
that she could not pull up any location, and that she was just following
the standard procedure.
I am afraid that Time Warner Cable would just play whatever rules it sets up
. Sorry to say that I cannot afford such service from Time Warner Cable. | W*******n
发帖数: 4140 | 2 I did not expect these from Time Warner Cable
By Limin Wang
07/05/2012
Yesterday, 07/04/2012, I got a Time Warner Cable bill from the mailbox. It
says the charge will increase from the old $29.99/m to $38.99/m, even after
some discount, for standard internet service from 07/06/2012 – 08/05/2012.
Today, my family called at least five times to Time Warner Cable, to 718-358
-0900, and 718-358-7928, for up around 140 minutes.
Time Warner Cable focused to sell higher-priced services on the phone, but
we just tried to get the current $29.99/m charge, or lower, or even
disconnection. They then mentioned prices of $34.99, $25.99, so and so. At
one point, a female customer representative told about the $19.99/m basic
internet service, and I expressed my interest in it. When I said whether I
could pay $19.99 for the next bill, she said that I had to pay the original
$38.99 and then get credit on the future bill. I was questioning on such
pay arrangement, and the customer service simply got impatient and put me on
phone transfer. Nobody would answer after long waiting, or when the phone
got through, the customer service kept saying they could not hear well, even
when my phone signal showed to be strong. Also, they were not able to
answer why I could not access some websites such as http://www.maoflag.net while I could access them from other network.
At the end, I asked to remove the service from Time Warner Cable, and today
should be my last day from my last payment. The customer representative said
Time Warner Cable will keep billing me until their earliest picking-time
for the modem on 11 a.m. – 2 p.m., July 14, even after I said I would
disconnect the modem and wait for their convenient time to pick it up. Time
Warner Cable billed a deposit for this modem when the service started. She
mentioned that I could go to a nearest Time Warner Cable store to return the
modem. When I asked her the location of a Time Warner Cable store, she said
that she could not pull up any location, and that she was just following
the standard procedure.
I am afraid that Time Warner Cable would just play whatever rules it sets up
. Sorry to say that I cannot afford such service from Time Warner Cable. | h*******e
发帖数: 879 | 3 twc的网络速度好慢，而且电脑启动完成后要等近10分钟后才能上网（说找不到dns）。
家里好几台电脑都是一样的问题。online chat support抱怨了3次，很神奇的，抱怨后
会好用几天，之后又变得贼慢。
最近更怪，家里一台电脑速度还好，只是刚开电脑那阵子上不了网，但另一台电脑除了
开机初期上不了网，连上以后速度也极慢。
会不会他们在modem里做了什么手脚？ | h*******e
发帖数: 879 | 4 twc的网络速度好慢，而且电脑启动完成后要等近10分钟后才能上网（说找不到dns）。
家里好几台电脑都是一样的问题。online chat support抱怨了3次，很神奇的，抱怨后
会好用几天，之后又变得贼慢。
最近更怪，家里一台电脑速度还好，只是刚开电脑那阵子上不了网，但另一台电脑除了
开机初期上不了网，连上以后速度也极慢。
会不会他们在modem里做了什么手脚？ | h*******e
发帖数: 879 | 5 感谢网友，dns错误的问题解决了。折腾了一晚上。最终通过“硬重启”我的ubee
ddw2600路由/modem后解决。
【在 h*******e 的大作中提到】
: twc的网络速度好慢，而且电脑启动完成后要等近10分钟后才能上网（说找不到dns）。
: 家里好几台电脑都是一样的问题。online chat support抱怨了3次，很神奇的，抱怨后
: 会好用几天，之后又变得贼慢。
: 最近更怪，家里一台电脑速度还好，只是刚开电脑那阵子上不了网，但另一台电脑除了
: 开机初期上不了网，连上以后速度也极慢。
: 会不会他们在modem里做了什么手脚？
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