J*****s
发帖数: 788 | 1 【 以下文字转载自 Automobile 讨论区 】
发信人: hospitality (大卫), 信区: Automobile
标 题: Lindsay Acura买新车受骗，人格受辱，如何合法地维权？
关键字: lindsay acura columbus 2015 acur
发信站: BBS 未名空间站 (Sat Dec 13 12:10:15 2014, 美东)
12/13/2014
帮友代发：
概述：
我10月底在Lindsay Acura Columbus （5880 Scarborough Boulevard, Columbus, OH
43232）买了一辆Acura 2015 rdx awd。之后没几天，driver side mirror就坏了。去
dealer两次，没修好，第二次更是make it completely cracked （看头像）。他们开
始都没告诉我，
后来才是我自己发现全部弄坏。他们也没有offer一个loaner就让我开车损坏的side
mirror回家。之间多次感觉他们欺骗，玩游戏，态度也不好。鉴于以上原因，我第三次
去要求unwind the deal，因为我不想再被played，they have proven to
be dishonest, incapable and unprofessional sometimes歧视华人。
最后一次11/26，我去交涉未果，三个人围着我一个人，周围10几个sales看着我，很多
顾客也在场。那个自称是manager的人最后被直接推搡我出门，并拒绝再提供服务。我
在车里called the police并
如实汇报了情况并让他们记录在案。警察最后和我说given today's confrontation,
they refused to provide service to you. 他们请我去另一家dealer，并拒绝再服务
我。我想我是受害者，最后落到这步田地也算不能再倒霉。之后我filed complaints
to Ohio General Attorney's office（正在处理）， BBB（回复了，我发了6个
complaints，Lindsay就回复了我一个，不正面回应我的concerns和回复我的问题，一
直在撒谎）， Acura us customer relations（基本没回复，逃避我的问题）。下面是
发生事情的概述，我记录了所以paper work，text message，service message，
emails，照片和视频等相关证据。
具体情况
Lindsay Acura Columbus Dealership Address: 5880 Scarborough Boulevard,
Columbus, OH 43232
I bought a new car (about 40k) from Linday Acura and it had a defective side
mirror. They admitted it was defective (records on their service paper)
since the part broke from inside on its own. I attempted to fix it at their
place three times within one month of purchase. They didn't fix it but broke
it even more (see picture). The second time, they asked me to leave with a
completely cracked side mirror and without offering me a loaner. Given such
experience, I decided to ask for a promised solution or I will have to
unwind the deal. I asked "what if the next glass broke again and do I have
to wait for another 4 hours and leave again?" the tech person said to me in
front of other customers "I can't tell you it's not possible". Is this ok?
Since then, I have filed about 10 complaints against this dealership and
their staff in terms of their sales, service and customer relation. All
complaints have been filed through Ohio general attorney office, senator's
office, BBB, and Acura customer relations. Nobody from Lindsay Acura have
responded to really solve my problems.
I am sorry to say all dealers tend to tell lies more or less in general. It
happened to me as well. In this case, Shannon Dailey (our sales person)
quoted for me on phone with a promised price. Later when we arrived he said
he made a mistake. This was ugly but I could do nothing but accept it,
thinking as long as they sell me a good car and they are a good dealer. I
was 'lucky'. I got a really 'nice' car at a 'great' price and treated very '
nicely' for service.
Nobody can work with people who only tell lies and play dramas but never fix
real problems. Our time and life is limited. Even worse, the third time, I
called police because I felt threatened being confronted and surrounded by
two guys and a woman with other 10 people sitting in the area staring at me.
One guy said he was the manager but he never introduced himself to me. He
was a 6'5'' white male in his 40s. And the other woman was said to be Mr.
Lindsay's (the owner's) assistant but she never introduced herself. A third
guy never spoke a single word but stared at me behind the woman. I have
never experienced this confrontation before except in movies. I was all by
myself and felt struggled talking to them.
I called the police because they forced and even pushed me out. A few lines
I really don't understand are (maybe due to culture or custom, you tell). "
our conversation is over and now I ask you to leave", "if you don't leave, I
will take it to next steps.", "Think about your wife and kids", etc. I felt
humiliated and insulted as a customer who purchased a brand new car from
them and was now treated like this, in front of all other customers. Is this
my American dream come true? Is this OK?
I don't want to say they are racial discriminative but maybe they really are
. When I was there first time for the service, nobody went up to take care
of me or greet me unless I went up to them. They warmly greeted to other
white people, however. I waited for 3.5 hours in the service room for a
promised 1 hour work during which nobody gave me any update until I went up
to ask them for it. However, I did observe they greeted and checked with
other customers who are white people. This happens not only during the
service but also during my first test drive, my initial checkout and my
accessory purchase. I felt very uncomfortable and made a hasty decision
under pressure.
I want to resolve it peacefully with them but they keep ignoring me and keep
playing games with you. For new customers, Google 'Acura Customer
Satisfaction' and you will find more testimonies. They actually have the
worst customer satisfaction score in past two years which unfortunately I
didn't know at first.
I have experience dealing with several other dealers in town but never feel
so frustrated.
12/14/2014
借这个机会，我想说一下我在这件事情上的立场和未来打算。
首先，这次和dealer的冲突是一次偶然，但不是我挑起的，是dealer的dishonest或技
术不过硬造成的。前面说了很多相关证据。
第二，我为这件事情找了各种渠道去解决，我full time上有老小有小，其实也耽误我
很多时间。律师也不好找，骗子估计也不少，这些我都是学习来的。我这次的不依不饶
也是想看看美国奸商的底线在哪里。dealer，车商，customer relation，police，
media，customer，网上论坛等等，他们的关系是什么。今后遇到此类问题，先找谁，
再找谁，谁最有帮助，如何说明问题，说明什么问题，如何按层级的解决，如果我push
，会不会加速解决还是会适得其反。这
些对我都是未知数。毕竟外国人，来美不久，不太懂美国的culture。这次的经验教训
是给我难得的学习经历。
第三，这次买的是4万的车子，如果是买40万的房子，到时候出了问题再学习这些估计
为时晚矣。所以在允许的范围内，我想在这个试验田多做实验。我知道美国是个法制社
会，这也是我喜欢这个国家来这里的原因。初中法律老师说，一个好社会讲究的是公平
，底线是正义，我希望这里都有。我相信80%的美国人对我都是友好的，我也有信心和
90%的他们好好合作。原因很简单，因为世界的发展趋势是合作，彼此需要嘛。但是，
我想知道，当利益冲突的时候。公正的天平会倒向那边，我们作为minority如何维权，
这是我想学习的。
最后，感谢大家关注这个事情，希望华人在美国能团结起来，合理合法地维护自己的权
利。意见不同没有关系，但我们血脉相通，彼此才是彼此的底线。当然我的问题是个案
，我才疏学浅也代表不了华人。但在mitbbs上，和才子佳人集思广益一下总是不无裨益
的。没想到，都上十大了，能不能弄下来呢。。
总结一下，下次再遇到与dealer的纠纷的处理办法。
1. 一定要是正当理由的事情。也就是说是dealer的问题，我们的权益受到了伤害，他
们先挑起来的或他们的错误造成的。我们绝不惹事生非。
2. 及时保留所有证据。receipt，paper work report，第一时间给车拍照（最好把
dealer的信息拍进去，人啊，车间什么，time stamp it），录像记录（可以自己保存
或上传youtube），copy所有与dealer沟通的数据，包括email，text message，电话记
录等等。这些都是证明他们是否撒谎的证据。以后打起官司或complaint起来，这些对
你十分有帮助。
3. 上网写些review。比如google review，如实反映情况。一般dealer有压力会认真解
决，hopefully。
4. 和dealer沟通受阻。应及时向有关部门complaint。包括一级：车厂customer
relation，还有bbb。不行，escalate到二级：state的general attorneys office，并
考虑去bar association找律师。
5. 不要言语攻击dealer，即使他们对我们有不敬。更不能对他们人身袭击。
6. 找当地其他dealer解决问题。同时保留对原来的dealer进一步讨伐的权利。 | J*****s
发帖数: 788 | 2 回文更牛，据说是八盖的p h d
醉了
OH
【在 J*****s 的大作中提到】
: 【 以下文字转载自 Automobile 讨论区 】
: 发信人: hospitality (大卫), 信区: Automobile
: 标 题: Lindsay Acura买新车受骗，人格受辱，如何合法地维权？
: 关键字: lindsay acura columbus 2015 acur
: 发信站: BBS 未名空间站 (Sat Dec 13 12:10:15 2014, 美东)
: 12/13/2014
: 帮友代发：
: 概述：
: 我10月底在Lindsay Acura Columbus （5880 Scarborough Boulevard, Columbus, OH
: 43232）买了一辆Acura 2015 rdx awd。之后没几天，driver side mirror就坏了。去
| d********g
发帖数: 11948 | 3 哪儿都有这种一根筋自卑的
【在 J*****s 的大作中提到】
: 回文更牛，据说是八盖的p h d
: 醉了
:
: OH
|
|
