D******s
发帖数: 1 | 1 While there are many ways to give feedback, I recommended that Tariq
experiment with the Situation-Behavior-Impact (SBI) feedback model — a no-
nonsense, three-step model that sets the stage for a two-way dialogue.
When correctly applied, SBI is entirely non-judgmental, making it a great
tool for difficult conversations. If you are specific and avoid
generalizations, your feedback is more likely to be heard and reflected upon
rather than rejected.
Describe the impact (how the behavior made you think and feel): “During our
team meeting this Thursday, while I was presenting the market research, I
noticed that you interrupted me three times and it left me feeling
undermined.”
Above all, remember to be precise with your words. If Tariq chose a vague
word like “frequently” instead of “three times,” for example, he’d be
leaving his feedback open to interpretation, potentially resulting in an
unwanted discussion about what “frequently” really means. |
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