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y***k 发帖数: 9459 | 1 http://admin.alternet.org/gender/uber-issues-incredibly-lame-re
By Jenny Pierson / AlterNet March 8, 2016
On Sunday, BuzzFeed published a damning report of huge numbers of Uber
customers' comments that mention "rape" or "sexual assault." This discovery
was made after Uber had provided BuzzFeed News with what turned out to be a
severely downplayed report of five rapes and "fewer than" 170 "legitimate
claim[s] of sexual assault" from 2012 to 2015. But BuzzFeed shared a former
Uber employee's screenshots of user feedback with far higher numbers that
contained the phrases "rape" or "sexual assault": a whopping 5,800 results
for "rape" and 6,160 for "sexual assault" from 2012 to 2015.
Uber's response to the wide discrepancy consisted of questionable statements
that created a ping-pong match with BuzzFeed and Uber PR, which seemed to
treat the issue of protecting its customers from the dangers of rape and
sexual assault as a trifling publicity issue rather than the serious safety
concern it is.
The first part of Uber's defense was that "rape" could be a common typo for
"rate." Jezebel mocked the absurdity of the chances of the statistical
significance of such an outrageous typo happening often enough to matter.
Uber also tried to explain that any hits on a name that includes the "
letters R, A, P, E consecutively (for example, Don Draper)" would match.
Uber later recanted this weak defense, apologizing for the "imperfect (and
fictitious) example." Fictitious on two levels: neither Mad Men nor the
actual system's workings are to blame.
Uber's final justification was that the comments could have come from
discussions of "unsubstantiated media reports of sexual assaults," unrelated
to their personal experience using Uber. At first, it makes sense that
these comments are less relevant to a survey of those who experienced sexual
assault or rape for themselves, but it is still of note that it is concern
enough for passengers to use the forum of rating their experience to inquire
or comment on the failings of the company to address sexual assault and
rape in a clear-cut way within its company and to the public.
Most disturbing is that Uber has essentially neither denied occurrences of
rape or sexual assault in its vehicles, nor acknowledged its poor policies
and announced plans to change them.
Instead, Uber said, "Our analysis for all of these results shows five
tickets that allege an actual rape occurred (0.0000009% of rides in the
three years from December 2012 to August 2015) and 170 tickets with a
legitimate claim of sexual assault (1 in every 3.3 million trips)."
The ride-sharing service acknowledged their numbers are underreported as
well, because law enforcement may be the first place these incidents are
reported rather than on an Uber ticket.
Not exactly reassuring to the riding public. | y***k 发帖数: 9459 | 2 Uber yelling: 都是顾客穿的太性感的错 |
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