g**1
发帖数: 10330 | 1 http://www.nytimes.com/2011/11/26/business/philippines-overtake
A New Capital of Call Centers
By VIKAS BAJAJ
Published: November 25, 201
MANILA — Americans calling the customer service lines of their airlines,
phone companies and banks are now more likely to speak to Mark in Manila
than Bharat in Bangalore.
Over the last several years, a quiet revolution has been reshaping the call
center business: the rise of the Philippines, a former United States colony
that has a large population of young people who speak lightly accented
English and, unlike many Indians, are steeped in American culture.
More Filipinos — about 400,000 — than Indians now spend their nights
talking to mostly American consumers, industry officials said, as companies
like AT&T, JPMorgan Chase and Expedia have hired call centers here, or built
their own. The jobs have come from the United States, Europe and, to some
extent, India as outsourcers followed their clients to the Philippines.
India, where offshore call centers first took off in a big way, fields as
many as 350,000 call center agents, according to some industry estimates.
The Philippines, which has a population one-tenth as big as India’s,
overtook India this year, according to Jojo Uligan, executive director of
the Contact Center Association of the Philippines. | p******u
发帖数: 14642 | 2 三锅挨踢强国的接力棒就这样传给菲佣了？
call
colony
【在 g**1 的大作中提到】
: http://www.nytimes.com/2011/11/26/business/philippines-overtake
: A New Capital of Call Centers
: By VIKAS BAJAJ
: Published: November 25, 201
: MANILA — Americans calling the customer service lines of their airlines,
: phone companies and banks are now more likely to speak to Mark in Manila
: than Bharat in Bangalore.
: Over the last several years, a quiet revolution has been reshaping the call
: center business: the rise of the Philippines, a former United States colony
: that has a large population of young people who speak lightly accented
| p******u
发帖数: 14642 | 3 话说，三锅的孟买想赶超上海真是个国际笑话，啥时候孟买的市景赶上马尼拉再说吧，
现在能不能比得过nigeria的lagos或congo的kinshasa都不好说呢
call
colony
【在 g**1 的大作中提到】
: http://www.nytimes.com/2011/11/26/business/philippines-overtake
: A New Capital of Call Centers
: By VIKAS BAJAJ
: Published: November 25, 201
: MANILA — Americans calling the customer service lines of their airlines,
: phone companies and banks are now more likely to speak to Mark in Manila
: than Bharat in Bangalore.
: Over the last several years, a quiet revolution has been reshaping the call
: center business: the rise of the Philippines, a former United States colony
: that has a large population of young people who speak lightly accented
|
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