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发帖数: 2555 | 1 The customer is always right, or so goes the popular saying. But what is a
business owner supposed to do when the customer is, very obviously, in the
wrong? One small business owner from Minnesota has earned the Internet's
admiration for keeping her calm while dealing with an angry customer who
demanded a refund after ordering a dozen face masks and receiving "only 12".
According to news website KRFO, Zada McCray is a single mother and the owner
of Zada's Vault - an online shop that sells shirts, hoodies, cards and
customised face masks. Ms McCray's small business recently vaulted to viral
Internet fame after her exchange with the customer was shared on Twitter.
Ms McCray says her heart dropped when she received an email with the subject
line reading "wrong mask order", reports The Mirror.
According to screenshots of the email exchange shared on Twitter, the
unnamed customer wrote: "Hello, I ordered a dozen custom masks from you,
however you only sent me 12.
"I really needed them all. I would like a refund please and I will no longer
support your business. I try to support black owned businesses but you guys
continue to rip people off."
Ms McCray responded by saying that since a dozen means 12, the quantity of
masks she sent out was correct and she would not be able to offer a refund.
She even apologised for disappointing the customer and offered a $5 discount
coupon. |
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