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发帖数: 2 | 1 Case Management Associate
The Cambridge Institute of International Education - Waltham, MA and Orange
County, CA
JOB TITLE: Case Management Associate
JOB Type: Intern/Full-time
LOCATION: Waltham, MA
POSITION OVERVIEW
• Work close with our counselors, school officials, natural parents
and other departments to seek and to provide quality support to
international students
• Monitor the procedures and progress of service providing by
counselors
• Manage multi cases and ensure the service quality
• Build the pattern to provide services in order to save time and cost
• Maintain relationship with the current customers to help marketing
team
ESSENTIAL FUNCTIONS
• Be responsible for all the cases and ensure to provide qualified
services to all the customers.
• Keep interaction with our counselors, school officials, natural
parents and other departments to fulfill the expectations of customers
• Maintain the relationship with customers to help marketing team re-
sell more products and get referral
• Provide current customers’ feedback to marketing associate to help
promote the products
• Follow up with the customers to understand their needs and later
help to improve the services
• Manage multi customers at the same them, fulfill their expectation
and solve issues
• Build procedures and function to track the customers
• Interact with to seek and to provide quality support to
international students
REQUIRED KNOWLEDGE SKILLS AND ABILITIES
• Strong communication and interpersonal skills, able to communicate
in simple language and highlight key points Friendly and approachable.
• Bilingual in Mandarin and English; need to be fluent in both
languages
• Cross-cultural experience: living and working experience in both
English speaking and Chinese speaking countries.
• Strong problem solving skill, understand the customer needs, provide
workable step-by-step approach to meet expectation and resolve issues.
• Passionate about international education; detail-oriented and
organized
• Must be positive, and customer service orientated
• Work independently under pressure
• A fast-learner and team player
• Proactive and flexible to changes
• Demonstrated ability to manage multiple projects on strategy and on
time
• Excellent written, oral communication and presentation skills
• Flexibility and willingness to work and communicate outside normal
business hours
REQUIRED EDUCATION AND EXPERIENCE
• Bachelor’s degree or higher
• Proven experience in working with high school students
• Proven experience in project management and marketing development
• Experience conducting business and building relationships in phone
and email, with excellent phone, interpersonal, verbal and written
capabilities
Apply: please send your resume with cover letter to ssong@
thecambridgeinstitute.org
The Cambridge Institute of International Education is a Boston-based
educational consulting firm that increases international participation in
American private high schools and strengthens the ability of those
institutions to educate international students. Founded in 2009, Cambridge
now partners with over 200 private high schools, public high schools,
colleges and universities served by eight offices in the U.S., China and
South Korea. Since fall 2010, Cambridge has generated over $110 million in
tuition alone for its partner schools and has established itself as a leader
in developing sustainable international student programs.
The Cambridge Institute offers comprehensive consulting services to private
high schools, including market entry assistance, student recruitment
services, strategic brand management, cultural competency resources,
academic support and professional, year-round program management. Since 2011
, Cambridge has proudly offered comprehensive residential solutions through
its sister company, gphomestay. |
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