b****i
发帖数: 623 | 1 站内联系
Mortgage Operations Representative SAFE Act (Processors/Closers) - Ann Arbor
- Bilingual Mandarin Job Description:
* Bilingual Mandarin Required *
Mortgage Loan Processor (Credit Specialist 2)
• Review loan file to verify procedures per guidelines.
• Ensure integrity of all data and process inputs.
• Order necessary documents and follow-up with vendors/third
parties to obtain in timely manner.
• Manage pipeline of loans within required performance standards
for welcome, approval and status calls.
• Obtain and review customer documents, and clear conditions
commensurate with authority level.
• Submit loans to underwriting for conditional review and full
approval upon receipt of appraisal.
• Partner with sales and underwriters on difficult and/or exception
transactions.
• Exceed customer expectations by providing highest level of
customer service.
• Maintain monthly performance measurements for 1st mortgage
suspense, compliance/regulatory, and customer satisfaction.
• Guarantee on time closing by completing all required pre-closing
steps; making cash to close call, and handing file off to closer within
required performance standards.
**NOTE** The information listed within this description summary is intended
to indicate the general nature and level of work. It is not designed to
contain or be interpreted as a comprehensive account of all the
responsibilities, and/or minimum qualifications required of an employee
assigned to this position.
Qualifications:
• High School/GED.
• Excellent customer service and communication skills.
• Ability to prioritize complex diversified responsibilities and
multi task in a fast paced environment.
• Requires organizational and time management skills to balance
workload and meet deadlines.
• Must be willing to assist teammates and build strong relationship
with sales partners to achieve closing goals.
• Minimum 1 year mortgage experienced preferred.
• Successful candidate may be required to obtain first level credit
signature authority (AUSI) within timeframe as defined by management. | b****i
发帖数: 623 | 2 工作地点在 密歇根 安娜堡 Ann Arbor (MI)
no Relocation; no working Visa sponsor |
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