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发帖数: 385 | 1 Position Description and Job Responsibilities:
The Service & Reliability center of excellence (CoE) defines the service tools and processes required to support the Regional Service organisations and their engineers with installation, corrective and preventive maintenance actions on the Philips imaging scanners.
The System Specialist contributes to these goals by continuous improvement of installability, serviceability, reliability and service costs while having a strong customer focus. The System Specialist is typically responsible for system and a set of subsystems providing functionality within the imaging system.
The System Specialist monitors performance of products within his/her chain. Based on parameters like replacement rates, service costs and downtime of the system, the system specialist initiates improvements in the maintenance teams. These improvements are changes with a significant impact.
Major Changes are typically run through development projects. The System Specialist also participates in sub teams of development projects. He/she is responsible to set service requirements based on performance and the customer service roadmap. He/she plays a key role in identifying and fulfilling service requirements in the design team. The system specialist is able to inspire commitment of the team using facts and figures out of the field. He/she is furthermore responsible for definition of spare parts,creation of service documentation, tools (both in cooperation with development), testing for product validation and training (in cooperation with the training center).
At the same time the System Specialist supports the service organization by helping to solve those product issues that cannot be solved by the helpdesk teams. He/she will typically use his/her technical experience and network within the development organization.
The System Specialist supports the Customer Service roadmap by making suggestions for improvement within his/her technical area of expertise. The specialist is able to convince his colleagues in adjacent disciplines about the necessity of service improvements as mentioned in the Roadmap.
Requirements:
• Bachelor's Degree in Engineering
• Minimum of 5 years experience in service technology and/or field support related to any products
• Experience with system maintenance, serviceability engineering and field support in healthcare esp. CT/MR/X-ray imaging systems is highly desired
• Strong problem solving skills required
• A team player with excellent communication skills
• Experience with DFSS (design for 6 sigma) methodology and implementation –an advantage
• Bi-lingual (English and Mandarin) preferred
Interested candidates please send your CV to Jeremy GAO at J********[email protected] and specify where you see this position advertised. |
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