Game版 - Gamer Loses $186 To Diablo 3's RMAH, Requests FBI Assistance |
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H****r
发帖数: 2801 | 1 http://www.cinemablend.com/games/Gamer-Loses-186-Diablo-3-RMAH-
When we originally reported on a few individuals who lost money to Diablo
III's shady RMAH and took their cases to the FBI, one of those cases turned
out to be fake. The guy was just trying to ride the coattails of popularity
and ended up getting himself in trouble. Nevertheless, additional gamers
have been coming forward bringing their complaints to both the FBI and the
Better Business Bureau.
A user going by the name of lowkeylai, real name Jimmy Pike, has been
traveling to various forum boards and contacting several individuals in the
press about missing funds from Diablo III's Real-Money Auction House. After
more than two weeks of Blizzard's support not helping out or allowing
refunds, Jimmy has aptly decided to take his case to the FBI.
IncGamers is reporting that lowkeylai has tried multiple times to get in
contact with Blizzard support staff to get his issue resolved. He sold an
item for $186.15 but the transaction apparently failed. He didn't receive
the money and his item was not returned. There's no word on whether the
individual who bought the item actually received it or whether their money
was refunded or not. Naturally, over the past two weeks, Blizzard has not
commented.
First up, Jimmy was smart enough to start documenting the process after
things started going south. Jimmy snapped a shot of the item that sold with
this screenshot here and another in-game screenshot here. Next up, after
waiting a while, he contacted customer support about the progress of the
item trade and was told by Game Master Tyghaing that item trades sometimes
take a while to complete. That was back on July 3rd.
After some additional time passes, Pike contacts customer support once again
and Game Master Solmaun finally gets back to him on July 13th to confirm
that the auction house listing did in fact fail. Solmaun refers to the
failure of the auction house listing as a bug and that the report will be
filed and submitted for review.
Later Game Master Maldrauft chimes in and says that the auction house
listing failure is beyond their means of resolve, since they cannot modify,
change or alter any in-game listings, and instead that this has turned into
a legal issue. He directs pike to Blizzard's legal department for resolution
.
By this time poor Jimmy boy is getting a bit peeved and is simply asking for
reimbursement. I mean, Blizzard is running a real-money free market here
and you can't just let money evaporate into a digital vacuum. Nevertheless,
Blizzard's support by this time just wants the problem to go away, and Game
Master Lyeieide suggests that Pike wait five days because the auction didn't
fail? The pure contradictory and lazy response is part of a PR-run-around
to avoid having to actually deal with the situation.
Game Master Kalelmhat tries to derail the situation by saying Jimmy already
has the item. This is the EXACT same pathetic run-around that Blizzard used
before in our recent coverage of another player who also lost goods in the
exact same way. Blizzard's inept support claimed that the item was already
restored (even though it was not) and tried closing the case out.
What we're dealing with here is not only blatant consumer neglect but gross
incompetence. This is real money we're talking about here folks and real
people are losing real money, just the same as people can lose in a stock
market. The only difference is that Diablo III has zero oversight and
Blizzard is running the RMAH like a corrupt casino where the consumer is
always wrong.
The situation for Jimmy doesn't end there, though, you have got to read what
Game Master Ophmeht tells Jimmy as he continues to pressure for resolve...
Greetings, ^_^
Thank you for contacting Blizzard Entertainment Customer Support.
I see you were looking to get the item or the currency back. As mentioned
before, we have limited abilities to help with Diablo 3, compared to our
other games like World of Warcraft. Since we have looked into the Auction
House, I hate to say but we are unable to restore the item or the currency
back. =(
Please accept my apologies about any inconvenience in this.
No sense posting the rest of the proverbial PR nonsense but feel free to
read the rest of it right here.
That is straight up bullcrap. You cannot take someone's money and then make
it disappear rendering the service they paid for and the money itself void
or lost in some grey market loophole. Seriously, is anyone reading this that
isn't pissed? Because really, it pisses me off that a corporation can get
away with just eating up and pissing away someone's money in a real-money
market, in which I must remind everyone it has zero oversight for consumer
protection.
Game Master Daerdrin and Game Master Feuslie both offer apologies and
useless PR spiel that isn't worth quoting anymore. You can read it here for
yourself thanks to this screenshot.
This case is identical to the one we recently reported on that took place on
the European server, letting us all know that this sort of pro-corporate,
anti-consumerist incompetence is not restricted to any particular facet or
region of Blizzard's support. They are grossly inadequate for dealing with
any of the real-world problems that are attached to dealing with a real-
world market with real-world money in a virtual gaming environment. This is
a sad state of affairs and as a gamer I wish there was some sort of
authority to step in and shutdown the RMAH. It has nothing to do with having
fun in a game.
And just so you all know, this guy still hasn't been reimbursed for his $50
lost to the RMAH, nor has this guy been reimbursed for his lost $200, or
this guy and his $149.
This is no joke because this is real money. We're only reporting on the
cases of people who have gone public about their loss of funds, but as you
can imagine there are countless others who are experiencing the same thing
and not speaking up about it. If you or someone you know has lost money in a
grey area of the RMAH, be sure to contact the FBI's IC3 division or please
contact the local press or a trusted member of the media to get your case
exposed.
Gamers are still consumers and consumers have rights.
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