我卖两张$100黑卡.
买家买了，说网上下单，每次都被cancel，试了两三次了都这样，下面是回信：
Thank you for visiting Sephora. We have cancelled your order # xxxxxxxx
because we were unable to confirm your payment information.
You are welcome to resubmit your order online with new payment information.
我让她打客服电话，问问原因，如果是GC有问题，我负责；如果她的帐号问题，我负责.
5天后的今天，告诉我:
我打电话确认过了，他们说卡是白卡，只能用在店里，不是说卡是黑颜色的就是黑卡吧
，我以前退货到店里也给过我黑色的卡的，麻烦你再确认一下，或者退我钱或者免费给
我寄过来也行，多谢.
我的卡背面写说是：
卡后面明确写说，This card is redeemable for merchandise sold at
sephora stores, through sephora.com or the sephora catalog.
请问SEPHORA专家看看，有过买家这样的经历吗? 怎么回事？
