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发帖数: 7 | 1 QUALIFICATIONS:
Language Requirement: Must be able to read, write, and speak Mandarin
Chinese and English.
3-5 years experience in a professional technical support role or equivalent
experience, working with relevant technologies
2nd Tier Academic Degree (Bachelors BA/BS, Honors, Graduate Certificate or
equivalent) preferred.
Certification to 201 level certification is expected to be achieved at NSE
II level in their core module area of expertise. Level 301 certification is
preferred but not expected.
KNOWLEDGE, SKILLS AND ABILITIES
Excellent customer service skills together with experience supporting
corporate customers and service providers in production environments.
Hands-on technical experience preferred with internetworking/data center
operations including WAN operations (e.g. DNS, Open SSL, Cryptography,
virtualization, etc), Network Protocols, TCP/IP, OSI Model, UNIX or Linux (e
.g. Redhat) operating systems, VMware or equivalent hypervisors and network
hardware preferred. Potential for exposure to Network Security (e.g. Web
Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc)
Proficient with Windows OS
Able to work under limited or little instructions on routine work.
Evidence of building strong internal/external relationships within a team
environment.
Experience with a main Customer Relationship Management system. Siebel
experience preferred.
Analytical thinker with strong attention to detail
Must be able to read, write and speak English fluently, including technical
concepts and terminology. Multiple language skills a plus.
Should be able to effectively relay technical information to customers of
varying skill levels, including senior technical customer levels. |
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