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发帖数: 3271 | 1 要求英文听说流利, 熟悉路由MPLS相关协议.
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发帖数: 17771 | 2 钻风删的，抱怨的人不止你一个
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发帖数: 3271 | | t*******r
发帖数: 3271 | 4 JTAC Technical Support Engineer (路由和安全产品都要)
Location: Sunnyvale/Virginia
The JTAC Technical Support Engineer will support Routing products, working
directly with our customers and partners. Work with highly knowledgeable
group of customers and as escalation point for other TAC groups within the
organization. Troubleshoot complicated hardware and software issues,
replicate customer environments and network problems in the lab. Provide
technical expertise and guidance during testing, deployment and operational
phases of networks. Manage critical customer issues and facilitate
communication between customers, escalation, and engineering. Be a customer
advocate for timely resolution of issues and for problem reproduction and
escalation. Document and reproduce customer related networking problems, and
if necessary coordinate fixes by engineering department. Develop technical
specialties and prepare technology white papers on these areas. Participate
in cross functional tasks such as new product development projects, support
readiness teams, KB and other documentation activities. Help improve
processes and tools.
- 5-6 years of experience supporting enterprise IP networks.
- Requires B.S. in electrical engineering or computer science.
- JNCIS, JNCIE CCIE is a plus.
- Very Strong TCP/IP knowledge. Strong understanding of Routing and routing
-protocol experience required, with strong transferable skills in other
networking disciplines.
- Strong Routing Protocol Knowledge (OSPF, BGP, RIP) skills required.
Experience with IS-IS, MPLS, Multicast and various WAN protocols, and
knowledge of C and scripting are pluses.
- Strong working knowledge in both Unix/Linux and Windows
- The ideal candidate will be able to analyze sniffer traces and be able to
resolve various routing issues.
- Strong Understanding of High Availability concepts (HSRP, VRRP)
- Knowledge of Security Technologies (Firewall and VPN)
- Working Knowledge of Load Balancing concepts
- Excellent Communications and Interpersonal Skills required, with a passion
for the Internet, its growth, and related new technologies.
- Ability to learn and integrate new technologies in a fast-paced
environment.
Duties Include:
- Provide Tier 3 Support for VARs, Distributors, service providers,
enterprise customers, and end users via telephone, e-mail, and web.
- Provide on-site support for customers when needed.
- Assist in the support of Beta product and software, including testing and
documentation.
- Write technical notes, application notes, case studies, knowledge base
entries, and solutions for the Technical Assistance Center website.
- Ability to travel (both domestic and abroad) is probable (although this
would be a small percentage of time).
- Ability to work on a weekend rotation model
We offer very market competitive benefits i.e. Base, Commission, Equity,
401k, ESPP, Medical, Dental, Vision, Life, FSA, PTO (15 days accrual 1st yr)
, 12 Paid Holidays, EAP, Credit Union, Child/Elderly Care, Tuition
Reimbursement, and Green commute incentives. | x*********n
发帖数: 28013 | |
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