一个月前发的SR，回复如下。
Type of service requested:
-- Outside Normal Processing Times
The status of this service request is:
Your file has been requested and will be reviewed by a supervisor. You
should receive a decision or notice of other action within 30 days of the
date of this letter.
We hope this information is helpful to you.
可是到现在啥也没收到，求问怎么打电话催？昨天打了800-375-5283， 都是机器答复
，怎么能和工作人员说上话？多谢
