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发帖数: 5 | 1 Operations and Customer Support (Consumer Electronics)
Come join our team in Southborough, MA to provide customer support. We are
looking for a talented individual with a keen interest in consumer
electronics to enhance our excellent customer service operation.
Cable Matters is a fast-growing, market leading provider of connectivity
solutions for the B2B and B2C technology markets. From the latest to legacy
devices, and wireless to wired equipment, Cable Matters offers a complete
line of cables, adapters, and networking products for the home, office, and
data center. We offer first-class quality products, backed by exceptional
customer service, at an affordable price. Established in 2009, Cable Matters
serves markets in the U.S., Canada, UK, France, Germany, Italy, Spain, and
Japan.
Responsibilities:
• Accurately select, pack, and ship customer orders in a timely and
cost-effective manner.
• Respond promptly to customer enquiries on the telephone, face to
face, or via email
• Efficiently and politely assess and resolve customer complaints
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Prepare and distribute customer activity reports
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service
process
Qualifications:
• Bachelor’s Degree
• Knowledge of customer service principles and practices
• Capable of sitting, standing and walking for extended periods of
time
• Able to lift 50 pounds
• Proficiency with MS Office including Excel, Word and PowerPoint
• Strong team player with a personal commitment toward the business
and its customers
• Ability and willingness to learn about our products and consumer
electronics
Core Competencies:
• Good interpersonal skills
• Good verbal and written communication skills
• Good problem analysis and problem-solving skills
• Good attention to detail and accuracy
• Good data collection and ordering skills
• Adaptable with a good stress tolerance
HOW TO APPLY
To apply, please send your resume and cover letter to [email protected]/* */
Cable Matters Inc.is an equal opportunity employer committed to workplace
diversity. We provide health and dental insurance, a 401K plan with 4% match
, an annual bonus and vacation time.
Come join our team. You're going to like it here! |
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