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发帖数: 11530 | 1 Last updated: Aug. 30, 2017
Toyota Highlander Consumer Reviews and Complaints
Carmen of Lorain, Ohio Verified Reviewer
Original review: Aug. 30, 2017
It's great on gas, the body is strong and the engine is great. As for the
tranny, one can't feel it shift. Its air condition and heat is wonderful.
Overall, it's a great SUV.
HELPFUL Be the first one to find this review helpful
Cheryl of Bishop, CA
Original review: June 16, 2017
In 2015 I purchased a 2014 Highlander and began having electrical problems
from day 1. The back hatch wasn't working and soon began having dead battery
problems. I then had steering wheel problems. The wheel would jerk back and
forth as if it was locking up. The dealer replaced the battery about three
times in a year and half time frame. I finally dropped the vehicle off and
told them I didn't want it back until it was fixed. I didn't feel safe in it
and certainly could not trust it on long distant trips. I was told it had
to be locked up because things were still running after it was turned off.
Elaine of Pembroke, MA Verified Reviewer
Original review: May 20, 2017
We have a 2012 Toyota Highlander. The radio cuts out intermittently. Our
dealership doesn't know what the problem is and so they are calling it an
internal failure. Lots of $$$ for a new one. As I read reviews it seems
there are a lot of problems with the radios Toyota is installing in their
vehicles. When does it become their responsibility to replace faulty
equipment. Toyota used to be a better company.
HELPFUL 6 people found this review helpful
Helen of Richmond, VA
Original review: April 30, 2017
Toyota Highlander 2013-For the second time my breaks failed, the first time
I parked on a hill, applied the breaks and the car commenced to rolling down
the hill, there was no damage because the oncoming bus driver saw me coming
and stopped about a yard from me. Today I wasn't so fortunate, I was
turning around, stopped and put the car in reverse. The car seemed to lead
over the sidewalk and I couldn't control it. I ended up jumping the sidewalk
and hitting someone's house. This really happened. I am a personal driver.
I need a reliable, dependable car. I thought that it was in the Toyota brand
, it is not. DISAPPOINTED, DISSATISFIED.
HELPFUL 9 people found this review helpful
Pepe of Austin, TX Verified Reviewer
Original review: Jan. 24, 2017
I own a 2016 Toyota Highlander Limited Platinum AWD. Soon after I bought it,
I started to notice problems. Here is a rundown of the problems and their
status: Navigation System: It does not update automatically like an app in
your phone. It needs a replacement of the Map Card. The card in my vehicle
is from early 2015. The vehicle was manufactured in early 2016, I bought the
vehicle in May 2016. The card was obsolete from the get go. To replace it,
Toyota wants to charge $200 for the card plus labor and taxes. They claim an
update only comes out once a year and that the salesman should have told me
about the map card being obsolete. It is a finger pointing game right now.
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HELPFUL 30 people found this review helpful
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john of Mukilteo, WA
Original review: Jan. 24, 2017
I have a 2015 highlander xle and have lots of problem since I purchased.
Steering wheel make whining noise. I went 4 times to dealership to fix the
problem but still makes noise. Passenger door weather seal rubber touches
and stuck to the frame when open the door and makes rubbing noise. I went to
dealer and they put some grease.. Omg still make noise. Radio and
navigation touch screen freeze at least once a day and I have to turn power
off and turn on. Radio power turns off all of sudden and turns on... NO MORE
TOYOTA.
HELPFUL 17 people found this review helpful
Sharon of Valley Stream, NY Verified Reviewer
Original review: Jan. 22, 2017
I have always owned a Honda Pilot but since my husband leases a Toyota Camry
, I thought I might try the 2016 Toyota Highlander. They were offering a
lease at a terrific price and it was a great looking car built on a Camry
Chasse. I test drove it and everything was fine, but, I realize now why
everything seemed fine. The guy who took me out had me make right turns only.
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HELPFUL 21 people found this review helpful
Wayne of West Allis, WI Verified Buyer
Original review: Jan. 19, 2017
Purchased a 2015 Toyota Highlander XLE late in 2014 and 2 months later had
starting problems. Dealer told me this vehicle needed to be driven, at least
every three days, to fully charge the battery; too many electronic devices
(computer) to drain the battery. Starting problem occurred a few months
later, and was given the same speech. Prefer driving my 2011 Highlander
during the winter months to keep the 2015 looking new. Anyone else told the
same story? Just curious.
HELPFUL 10 people found this review helpful
Jill of Cedar Park, TX Verified Reviewer
Original review: Jan. 7, 2017
I'm a loyal, longtime Toyota owner and am sorry to write this negative
review. In 2015, I very hesitantly traded my reliable, much-loved 2000
4Runner for a new 2015 Highlander Limited. What a huge mistake. Other people
have commented here that the steering wheel goes crazy when you accelerate
- especially from a full stop. I, too, have that problem. You must have a
firm grip on the wheel to keep the vehicle under control and stay in your
lane. It's hard to control even when you expect it to happen. I've also seen
complaints here about the Highlander's brakes. I've had many close calls
when someone in front of me stopped suddenly. When I hit the brakes hard, it
feels like the pedal goes all the way to the floor. The ABS does not engage.
HELPFUL 27 people found this review helpful
Sharon of Phoenix, AZ Verified Reviewer
Original review: Dec. 23, 2016
My car engine started on its own after being turned off. I went shopping at
Walmart on 12/22/16 and parked my 2016 Toyota Highlander XLE in the parking
lot (only had 640 miles at the time). I put the car in park and pushed the
engine start/stop button to turn off the car. My family and I exited the car
and I used the keyless entry pad to lock the doors. We shopped for
approximately 45 min. When we returned to the car, I used the keyless entry
pad to unlock the doors so I could put our purchases in the trunk. As I got
close to the vehicle I heard an engine running, but thought it was the car
next to us. I bent down and listened under the front end of my Highlander
and to my surprise, I realized my car engine was running. When I opened the
driver side door and looked at the dashboard, I noticed a small triangular
yellow caution light was flashing but I don't remember what the message said
other than caution.
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HELPFUL 20 people found this review helpful
Valerie of Massena, NY
Original review: Nov. 15, 2016
Toyota had me sign a contract that was on a computer and never disclosed the
surrender fee. It was not until I received a copy of the lease agreement
from Toyota. I have had problems with the vehicle stopping. I must apply the
brakes much sooner than my Nissan or my Ford Mustang. There is rust on the
hood of the vehicle. Paint is flaking off the hood down to the primer. I
repeatedly advised Toyota of the brake issue which was the traction light
coming on and having to reset itself when the brakes were applied. The
vehicles was put in park and started rolling backwards.
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HELPFUL 13 people found this review helpful
Sean of Marysville, WA Verified Reviewer
Original review: Nov. 6, 2016
I had an accident on the freeway. Traffic was stopping ahead of us, it was
raining. I had plenty of time to stop, but the alarm on the Highlander came
on and no matter how hard I pushed on the brakes, it would not slow down. It
sounds like the ABS system "takes over" to prevent you from sliding.
Unfortunately, it doesn't allow me to stop. This could have been SO much
worse, but this is a serious problem that must be fixed by Toyota.
HELPFUL 15 people found this review helpful
Mark of Madison, MS Verified Reviewer Verified Buyer
Original review: Oct. 24, 2016
After nine months of ownership, the touch screen radio broke. A simple push
of the finger on a 106F day and a crack went across screen. Dealer refuses
to repair or replace "due to outside influences". Which I can only take to
mean ISIS or aliens. This is a $3500 replacement. I also find out I was
duped into buying a cheap Panasonic and not the JBL I thought I was getting.
After numerous attempts with dealer I was told to call Toyota Customer Care
. After an hour on the phone with Toyota Corporate, they turned around and
called the dealer. Again I was told it was caused by "outside influences".
Toyota customer care is a joke, and the dealer network is worse. To stick a
customer with a $3500 cost on a nine month old vehicle is insane. They have
not returned calls, or followed up on claims I submitted. They did not test
or exam the radio, they only took a picture. I cannot recommend a Toyota. I
will never buy another Toyota.
HELPFUL 20 people found this review helpful
Amanda of Virginia Beach, VA Verified Reviewer
Original review: Sept. 15, 2016
I purchased a brand new 2015 Toyota Highlander Limited vehicle, and within
the first 90 days of ownership, the plastic front and side panels that cover
the machinery at the bottom of the driver's seat came apart. Immediately, I
scheduled a service appointment to have it repaired. It took approximately
four long months and numerous attempts on my part to schedule the repair
appointment. It was finally repaired, only to break within 48 hours of
retrieving it from the dealer. Subsequently, I contacted the dealership
numerous times over approximately a six months time frame to schedule the
second repair. I was always told they were waiting on the FTS person to
arrive in the area to address it.
HELPFUL 37 people found this review helpful
Heather of Carson, CA Verified Reviewer
Original review: Aug. 30, 2016
I bought a 2015 Highlander brand new. I am very unsatisfied with my choice.
I am getting 15 mpg in the city. On the highway... the best I've been able
to average is 17mpg. Took the car to the dealer and the best they got it up
to was 16mpg. I've had to had the driver's side window seal replaced 3 times
due to squeaking when I roll up the window, and it needs to be replaced
again for the same problem. The driver's side door panel chrome is now
aligned properly and needs to be replaced. The rear arm axles (or something
with the suspension) went out and had to be replaced at 10,000 miles. When I
turn corners, the car makes an almost listing noise. Imagine the noise you
would hear in a boat swaying over waves in the ocean. The dealer hasn't been
able to find where this noise is coming from. I have 13,000 miles on the
car now and I'm ready to trade it in.
HELPFUL 18 people found this review helpful
M.J. of Lincoln, CA Verified Reviewer
Original review: April 29, 2016
Purchased my 2014 Highlander LX new. Twice now the plastic driver's plastic
seat trim which covers the seat electronic controls has broken. The first
time was within a year of purchase and dealer replaced it. At that time, the
service rep said if it broke again, I would have to pay to have it replaced
. That certainly raised a red flag and sure enough, less than a year later,
the same thing happened. I called the service manager who told me he has
never heard of the trim breaking. Odd, since they had already replaced mine.
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HELPFUL 24 people found this review helpful
Randall of Murfreesboro, TN
Original review: Jan. 16, 2016
My 2015 Toyota Highlander Limited V6 produces horrible torque steer under
the slightest brisk takeoff and even if I am starting off with slight
accelerator pressure with a damp service the vehicle has a difficult time
finding grip. The car is a FWD model and when I have attempted to press the
vehicle to get out into fast traffic it decides which way I should be
steering. This thing is horrible, embarrassing when I gave guest aboard, and
is dangerous if you are not completely ready for its torque steering
shenanigans.
HELPFUL 29 people found this review helpful
Yaneaka of Schwenksville, PA
Original review: Jan. 16, 2016
I was driving to work in my Toyota Highlander when I came upon a red light (
where other cars were already stopped). I pushed down on the brakes and
quickly realized the car was not responding. I had no control of the vehicle
. To avoid the car in front of me, I directed the car into the opposing lane
(because there were no cars) and tried to apply the breaks again, but still
nothing. Finally after the third try of hitting the brakes the car came to
a stop. I was petrified, and immediately pulled the Highlander to the side
of the road.
HELPFUL 57 people found this review helpful
dick of Lakeville, MN Verified Reviewer
Original review: Dec. 26, 2015
I purchased my first Toyota expecting great trouble-free ride. I have 5,400
miles on the car in 6 months. The alarm has gone off 3 times on its own. I
have called the dealer and they said that was an old problem that Toyota
corrected so not sure what is wrong. I am back home up north for about a
month and my poor relatives are keeping my car in their driveway in Florida.
They are not real happy or are their neighbors.
HELPFUL 17 people found this review helpful
Brenda of Amite, LA Verified Reviewer
Original review: Dec. 22, 2015
Just want Toyota and other consumers know how brutal the front seats are
when traveling LONG distances. It is unbelievable how bad it hurts in these
front seats!!! I will never purchase another Highlander!
HELPFUL 45 people found this review helpful
Edwin of Camden, NJ Verified Reviewer
Original review: Dec. 1, 2015
2014 Toyota Highlander before its first oil change 5000 miles started making
noises. It appears to be coming from under the carriage right under the
middle row, sounds like an old car. Also both the captain chair in the
middle row rattle and shake when driving over bumps or rough terrain. I took
it to the dealer a few times but they don't seem to have a fix for it, and
as for the chairs, they say they're just bad quality. I'm surprised that
with so many complaints for the same issues, Toyota does not take care of
the problem.
HELPFUL 30 people found this review helpful
Chad of Caledonia, IL Verified Reviewer
Original review: Sept. 20, 2015
Car now has 36000 miles. From day 1 burned 1 qt every 2000 miles at best.
Toyota will not do anything to correct as they say it is normal to burn 1 qt
for every 1200 miles! Owned 8 Toyotas and never between oil changes do I
ever have to add oil. They are not backing up their product and Lemon Law
proceedings are under way as the car also had numerous oil leaks which they
finally dropped the engine and redid 21 seals and gaskets.
HELPFUL 29 people found this review helpful
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P. of Little Rock, AR Verified Reviewer
Original review: Sept. 13, 2015
Bought 2006 Highlander in June 2008 with 44k miles. Had 2 owners by this
time. Won't hold an alignment. Warranty on follow up alignments are free for
6 months but it did not matter how many times I returned it for a
realignment. Tires are new, balanced etc. Previous owners must have seen
this problem and dumped it. I had a loan and not in financial position to do
the same. Dealer I bought it from was one of many that GM closed in 2008.
Gave it to my son and I bought a bicycle. During the time I had it I did not
have to do any repairs.
HELPFUL 14 people found this review helpful
Doug of Peachtree Corners, GA Verified Reviewer
Original review: July 14, 2015
Totally frustrated with the hands free system in my 2015 Highlander. I have
completed the tutorial, voice trained the system, and still does not work
properly. I have communicated with Toyota but so far they feel there is not
an issue. Dealer has been good to work with but does not have an answer.
Examples:
HELPFUL 40 people found this review helpful
Chris of La Canada, CA Verified Reviewer
Original review: April 30, 2015
Toyota Highlander Platinum Hybrid 2015 - On four separate occasions the car
would not start. I get a flashing yellow indicator in the instrument panel
but no messages are record. On the first occasion the car would not start
for 3 consecutive days. On the forth day I called Toyota Care and arranged
for a tow truck to take the vehicle to the nearest Toyota Dealer for service
. The tow truck driver informed me that we would need to push the car away
from the house in order to hook it for loading on the flat bed. When we
started pushing the car it suddenly started. I asked the tow truck driver to
tow the vehicle anyway. The tow truck driver then informed me that he could
not load the truck on the flat bed since the tow hooks were missing from
the vehicle.
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HELPFUL 37 people found this review helpful
omar of El Paso, TX Verified Reviewer
Original review: April 17, 2015
Purchase a brand new 2015 Highlander LE plus which was special order to get
the Blizzard Pearl with black interior. Terrible rattling noise from the
back driver seat area when a small bump or imperfections on the road. Have
taken it to the dealership twice and basically got a sorry that's the way it
is. On one occasion they did take the seat off and tried to re-adjust the
seat but did not take care of the issue. Can't believe I have to deal with
this on a brand new car, only has 3,200 miles on it. Will probably not buy a
Toyota vehicle again. If someone else has this issue, please let me know.
HELPFUL 53 people found this review helpful
Michelle of Memphis, TN Verified Reviewer
Original review: April 2, 2015
Purchase 2013 Highlander and 7 months later went to dealer for an oil change
, comes out with engine vibrating and tapping. Contact Toyota Corp they
refuses to repair or replace vehicle. Went to arbitration and of course his
job was to favor them. Dealerships still refuse to fix the vehicle and it is
tapping and vibrating extremely bad. I feel as though all the Toyota owners
of these damaged vehicles would be extremely nice if we can file a class
action lawsuit against Toyota. That is the only way we can conquer that
Corporation as an whole not as an individual.
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HELPFUL 47 people found this review helpful
Regina of San Francisco, CA
Original review: March 1, 2015
24,000 miles only on the car. Brake failed backing down a hill.
HELPFUL 26 people found this review helpful
Donald Wayne of Pelham, AL Verified Buyer
Original review: Jan. 13, 2015
We purchased two new 2014 Toyota Highlanders, one for me and one for my wife
. The side panel of the seat that contains the electric seat controls was
coming apart after a few months and we took my wife's car back and then a
month or so later my Highlander was doing the same thing. They ordered a new
part but it didn't fix the problem and so we have two new 2014 Toyota
Highlanders that have the side panel hanging down from the seat.
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HELPFUL 52 people found this review helpful
Michelle of Ojai, CA Verified Reviewer Verified Buyer
Original review: Dec. 29, 2014
Brake failure on new 2015 Toyota Highlander Hybrid, twice - Three days after
I bought my new car from DCH Toyota of Oxnard, a systems trouble warning
light came on. As I was pulling my car over to call the Toyota dealer that I
bought my car from, the brakes went out, then the car lurched to a stop. I
had no control of the car. I shut the car off, called the dealer. Was told
to take it to the nearest Toyota repair. I turned the car back on, there was
no warning light and the brakes worked, so like an idiot, I drove the car
to the nearest dealer. The Santa Barbara service department I took the car
to was very nice, they gave me a loaner and worked on my car. The next day I
drove an hour back from where I live to pick the car up, I was told they
found and fixed the problem. I drove my new car from California to Montana
and back, over steep mountain passes. I really liked this car.
Ahmed of Calabar, Other Verified Reviewer
Original review: Dec. 26, 2014
I've been battling with the issue of overheating since I purchase my car. I
have changed the thermostat and radiator coolant but still persists. I've
also pressure tested the cooling system for any leakage and flushed the
radiator for any sediments too. I'm almost tired getting tired of the car as
I can't use A/C because if I do so, the temperature rise immediately.
Kindly advice me for next action. Thanks.
HELPFUL 21 people found this review helpful
Mona of Sharon, VT Verified Reviewer
Original review: Dec. 26, 2014
2014 Highlander - Broken seat control casing on driver's side: C. of Castro
Valley, CA wrote about the same problem that I have had. I bought the car in
March. By Dec. 1st the dealership had tried to repair the broken plastic
casing that anchors the driver's seat and protects the controls for lowering
and moving the driver's seat - five times. They even installed running
boards as they claim that the way I get in and out of the car was causing
the breakage. After the fifth time they said I was the reason for the
problem and that I was the only person they knew of who had the problem in
the USA and thus they would no longer pay for any more repairs. Now the
controls are contained with scotch tape and I ride around with the broken
plastic pieces looking for a solution to a broken seat.
HELPFUL 39 people found this review helpful
MELINDA of Houston, TX Verified Reviewer
Original review: Dec. 16, 2014
I purchased my 2012 Highlander 12/28/12, I started having issues soon after,
I took it into AutoNation formally, Champion Toyota, Houston, TX. I was
given the run around and they just kept putting band aids on the problem. I
spoke to several upper management personnel but by no avail the problem
still occurs. The Upper Light Console falls down while driving at any given
time while driving or just being parked. I have taken my vehicle in on
several occasions for this. I'm Highly Disappointed and upset to keep going
through this with the dealer which I purchased it and also purchased
EXTENDED WARRANTY! I just can't be the only one having this problem. I feel
they are shafting me since I have warranty and it's covered and they need to
replace it, I believe it's a bigger problem and they don't want to do it. I
have noticed they are hiring Kids to repair and work on vehicles instead of
real people that knows what they are doing. This is why it's not being
fixed because they do not know how to do it.
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HELPFUL 20 people found this review helpful
Raj of Stratford, CT
Original review: Nov. 25, 2014
152000+ miles. Only things replaced are brake pads, tires, tire rotation
annually, oil changes every 7,500 miles with Mobile 1 synthetic, routine
maintenance every 30,000 miles by Toyota, genuine Toyota timing belt and
water pump replaced at 90,000 miles, 2 fuel oxygen sensors replaced (cost $
450 per sensor; but use only OEM since replacement parts may not be
compatible like I found on my previous Camry). That is it. Best car, minivan
or SUV I ever owned -- Almost 13 years & 150K+ miles; and still runs like
new.
HELPFUL 39 people found this review helpful
Elizabeth of Unionville, ON Verified Reviewer
Original review: Nov. 23, 2014
I was driving into a driveway. The pavement was wet with leaves and I was
only going about 5 mph up a slight incline. I felt the car slip on the
leaves while I applied the brakes and then the car lunged forward slamming
into the car that was parked in the driveway. I continued to step on the
brakes, but I couldn't get the car to stop. My Hybrid finally stopped when
the car in the driveway was smashed against their garage door and outside
brick. The other car was severely damaged, garage door and frame were
damaged and the bricks were destroyed. The insurance company says I am 100%
at fault, but I know something went wrong with the Hybrid.
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HELPFUL 26 people found this review helpful
How do I know I can trust these reviews about Toyota?
913,100 reviews on ConsumerAffairs are verified.
We require contact information to ensure our reviewers are real.
We use intelligent software that helps us maintain the integrity of reviews.
Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our
FAQ.
Shailesh of Dickson City, PA
Original review: Nov. 18, 2014
We own 2011 Highlander SE AWD has 31,000 mile. On November 16, 2014 moved
the car from garage and found metal pieces on garage floor. Immediately took
the car to the garage and found that both side of front brakes inner pads
completely worn out and damaged both rotors. Outside pads has almost 60%
thickness left on it. Ended up changing both rotors and pads. Cost me $375
dollars. Mechanic said this may be resulted from faulty brake system. Talk
to Toyota and ended up nowhere.
HELPFUL 23 people found this review helpful
ROBERT of Rockaway Park, NY Verified Reviewer
Original review: Nov. 15, 2014
Our new 2014 TOYOTA HIGHLANDER Limited has begun making noise when traveling
relatively slow (<30mph) on a normal road. When there's a very minor bump,
a squeaky sound will come from the rear. It's not so noticeable on the
freeway (perhaps fewer vibrations and/or the wind noise overpowers it). Upon
further investigation (riding in the back and listening for the source), it
's coming from the rear-hatch door/car gap near the bottom corners. It
sounds like the powered hatch isn't fully tight and the weatherstrip is
rubbing. However, the door doesn't feel or appear loose at all. This just
started occurring this past week at around 2500 miles.
HELPFUL 29 people found this review helpful
Michelle of Memphis, TN Verified Reviewer
Original review: Nov. 14, 2014
2013 Toyota Highlander - Purchase vehicle in 2013. Seven months later engine
started tapping and vibrating. Told need motor mounts. Toyota dealership
refuse to acknowledge that the engine is tapping and vibrating. Vibrating is
very intense that it vibrate in panels inside of the car and runs loud.
Arbitrator did not diagnose this vehicle properly and was in favor for
Toyota. This vehicle is vibrating even more harder now. Windows is beginning
to fall off track as well. As a customer of Toyota, Toyota is not honoring
their warranty and I feels as though a Class Action lawsuit needs to be file
against Toyota Corporation because of denying and not honoring the
warranties on their products. It would be great to start a Class Action
Lawsuit against this corporation.
HELPFUL 21 people found this review helpful
Doug of Jeffersonville, IN Verified Reviewer
Original review: Oct. 22, 2014
2010 Toyota Highlander - The first issue was with the front driver's window
either coming off track (several times) or the time that the door would not
open from inside. I had to roll down the window to open. After the warranty
expired, we don't go to the dealer to get it fixed. This started just months
after purchasing the new vehicle. Next, just after the 3-yr/36,000
warranties expired, the starter went bad. I contacted both my local dealer
and Toyota but neither would. Luckily, we know a good mechanic who fixed and
saved us a lot of money. Finally (hopefully), the rear door sensor keeps
indicating the door is open when it is not. This causes the interior lights
to flash, door to chime, and the rear display to show door open. This
happens all of the time. I am afraid to take to the dealer since it is out
of warranty and after hearing of similar issues and the cost. Toyota is not
a quality product and too bad it took $38,000 to figure it out. I thought I
would give them a try after all of the very serious issues they recently had.
HELPFUL 21 people found this review helpful
C. of Castro Valley, CA Verified Reviewer Verified Buyer
Original review: Oct. 8, 2014
The cover panel on my new 2014 Toyota LE Highlander came apart shortly after
having it PermaPlated in May (purchased April 2014). Since that first
incident on May 7, 2014 through September 2, 2014 that same part has broken
and been replaced by the dealership five times. This is the part that covers
the switches on the side the driver's seat. While Toyota of Concord said
that they would replace the seat in July, Toyota now refuses to replace the
seat. Has anyone had any issue with this part of your Highlander breaking,
coming apart? Purchased NEW. Suggestions other than arbitration? Thank you.
HELPFUL 22 people found this review helpful
Tammy of Garner, NC Verified Reviewer
Original review: Sept. 1, 2014
I've had my 2005 Highlander since 4/06. It has approximately 135,000 miles.
Happy to say that I've had no issues. I service regularly, all recalls done.
Just put on my second set of tires. I drive a lot. It's not a luxurious
vehicle, but it runs every day. Gas mileage ok… Oh, did replace battery
once and brake pads once, but that's usual maintenance. Great Vehicle.
HELPFUL 42 people found this review helpful
Aqil of Houston, TX Verified Reviewer
Original review: July 1, 2014
I was driving at a freeway at 65 mph and all of sudden, the engine on my
Highlander 2010 limited turned off; the steering wheel got locked. The
brakes were working and restarted the car for through the key-less ignition
button and was able to pull the car safely to the side. The car did a number
of resets by itself and would shutdown as I try to move it forward. I had
to tow it to the dealership who have advised me so far that I have a missing
battery mount and current is being earthed. The dealership will replace it
for 95.95+ tax and will further diagnose for any more problems. I don't
think this is the issue since I have been running this car for over 25K
miles without such a problem. It was really a terrible experience and never
felt such negative about Toyota quality.
HELPFUL 27 people found this review helpful
Coleen of Cranford, NJ Verified Reviewer
Original review: June 28, 2014
2002 Toyota Highlander has just turned 90,000 miles. Not driven long
distances as work commute is under a mile and it is a secondary vehicle. In
April it starts to buck and plume white smoke. Oil change, tune up, and I'm
told it's burning oil. Went ok for about a week and the sporadic but crazy
smoking is creating a hazard. Ok so I am told a new engine or a new car. At
90,000. Never knew there were others out there with same issue.
HELPFUL 21 people found this review helpful
Pamela of Manomet, MA Verified Reviewer
Original review: June 25, 2014
2012 Toyota Highlander AWD - After four months I had a problem with four
inches of water throughout my car! I brought it back to McGee Toyota in
Hanover, Mass. The sales manager and Nicole said it was the AC and was fixed
! They left the water inside for me to take out!! The problem has reoccurred
! Steve ** said they couldn't find the problem. It's been over a week and
now I have to get a lawyer involved!! I paid cash, extended warranty and
have to wait for it to happen again because of lemon law?!?! Welcome to the
USA.
HELPFUL 24 people found this review helpful
Chad of Bonduel, WI Verified Reviewer
Original review: May 28, 2014
Toyota Motor Sales, U.S.A., Inc. discriminating against Toyota owner due to
vehicle safety issues; NOT offering compensation/replacement for families
2011 Highlander that is proven unreliable and unsafe with a number of
service records for engine malfunction issues.
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HELPFUL 43 people found this review helpful
J of Demorest, GA
Original review: Jan. 10, 2014
The driver side window is falling down. I have a 2010 Toyota highlander. I
have never had this issue before in any vehicle that I have owned. I called
Ralph Hayes Toyota about fixing it. They said that it would cost me too much
and said that it would be cheaper for me to go to a body shop. I have had 3
brand new Toyota vehicles - two of which were highlanders and out of the 3
vehicles, I have only been happy with one of them. This 2010 highlander has
had 3 issues - one the front bumper latches came loose and I had to have an
auto body repair shop fix it.
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HELPFUL 31 people found this review helpful
Gregory of Englewood, FL Verified Reviewer
Original review: Jan. 1, 2014
My wife was driving our 2005 Toyota Highlander Limited on a local city
street, when the front area of the engine compartment started on fire. There
were no warning signs at all when the fire erupted inside the front engine
area. The fire resulted in damage to the front grill, hood, engine and
various plastic body parts in that area. The Police and Fire department were
called, at which point the Fire Department needed to pry the hood open
since the hood release latch was apparently too melted to allow the hood to
open. Damage was concentrated on the frontal area of the engine compartment
and headlight area. At this point we are not sure what actually caused the
fire to erupt.
HELPFUL 15 people found this review helpful
Dan of Concord, NC Verified Reviewer
Original review: Dec. 8, 2013
My 2002 Toyota Highlander never gave me a problem until the summer of 2013
when I noticed the oil level low between changes. I took it to the dealer
and we decided to monitor the oil more closely between changes. It kept
getting worse to the point that the car used a quart of oil in 500 miles.
Whenever the car drove at speeds of 65mph or better, oil consumption
increased. After reading several oil sludge blogs, I discovered this is a
common symptom. After complaining to the dealer and following the "proper
channels" to report my problem to Toyota, Toyota says it will not fix my
Highlander because I reported the problem too late. I never knew I had a
problem until this summer and had no knowledge of the oil sludge class
action lawsuit. My Highlander has only 70,000 miles and right now is
probably worth salvage value. I'm stuck with an expensive piece of junk that
was the fault of a manufacturer's defect that Toyota will not fix. Is this
another case of buyer beware or will Toyota do the right thing and stand
behind their product?
HELPFUL 36 people found this review helpful
Matthew of Idaho Falls, ID Verified Reviewer
Original review: March 23, 2013
The check engine light was on. I took the vehicle to the dealer and they
said I must have run over something to crack this canister. However, the
plastic shroud around the outside was not cracked. It's in perfect condition
. The part is molded together. Very suspicious that the crack is right where
the two parts are molded. The dealer wants $1,100 to fix this. The
Highlander is less than one year old and has just 15,445 miles on it. I paid
$48,000 for this vehicle and they are not going to cover this part. Granted
this part is part of the emission system, which my state does not even
require, but I still think this is a faulty part and should be covered under
warranty.
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HELPFUL 27 people found this review helpful
Dragan of Pewaukee, WI
Original review: Dec. 21, 2012
Repair issues (the repairs resulted in additional damage) - I own a 2005
Toyota Highlander, which has an issue with a loose feeling steering wheel
that is also off balance. Over the summer, I brought it in to Wilde Toyota
to get an alignment, after speaking to a service adviser who recommended it
after hearing my issue. I also purchased 4 brand new tires from Wilde at the
same time. The problem went away for a little while, but then it returned
and I had the same issue. I did some research on my own and found that there
was a TSB that could correct the issue. I called Wilde and spoke to a
service adviser, who told me that I should bring it in and they can diagnose
it for free. I felt like the adviser really didn't want to speak to me
since he wasn't listening and he rushed me off of the phone.
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HELPFUL 23 people found this review helpful
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Kim of Manlius, NY Verified Reviewer
Original review: Sept. 11, 2012
After leaving our family vacation in Wisconsin to travel back to New York,
the engine of my 2011 Highlander stopped in rush hour traffic in Chicago, IL
. I called the Toyota customer care and explained the serious health issues
of all who were in the car including our family dog. Carefully exiting the
highway with an engine stopping is harrowing. This was on August 8th 2012.
The dealer and closest repair shop was Grossingers in Lincolnwood, IL. The
service was horrendous. We spent 3 days in Chicago at a hotel. It was
determined that the engine needed to be replaced and that it would take 7
days. We rented a car from the dealer and headed to NY.
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HELPFUL 33 people found this review helpful
Amy of Other, WI
Original review: April 19, 2012
We bought a used 2008 Toyota Highlander 2.5 years ago. Three weeks ago, it
started smoking and we brought it back to the Toyota dealership but they
didn't find anything wrong. One week later, it went haywire and nearly died
on the interstate. They told us it was oil sludge build up and needed a new
engine for $5,000. They cited lack of maintenance because we didn't have it
serviced through them. Although, we did get routine oil changes and have
never had this problem with any other car we have owned. It only has 80k+
miles and we expected much more from our Toyota. Numerous calls to Toyota
have gone nowhere.
HELPFUL 29 people found this review helpful
Carol of Centerport, NY
Original review: Feb. 19, 2012
I just was told that there is sludge in my engine and that it needs to be
replaced. I could not believe that a 2002 Toyota Highlander with 70k miles
on, it needs a new engine! I found online the terms of a settlement about
sludge build up but that was many years ago and now my car is too old to
qualify. Toyota never sent me a letter stating the problems with sludge
buildup or a solution. It is no wonder that they settled this so quickly and
quietly for 3.5 million – as that is only 1,000 ruined engines, burned by
Toyota!
HELPFUL 25 people found this review helpful
L. of Saratoga Springs, UT
Original review: Sept. 12, 2011
I purchased a new Highlander in June 2003. I took it in Aug. 2003. When I
put on the brakes, it sped up. I was told it was because I had driven a
straight shift all my life (50+) and didn't understand an automatic. I wrote
the company and told me to take it to the dealer. Finally, when the caliper
had cut a groove in the brake, they admitted a small problem. Then, it kept
feeling weird in the front right. On the rack, I discovered a bolt missing
in the brake caliper. They had to replace the whole right front brake system
, I think they did?
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HELPFUL 14 people found this review helpful
Sheila of Lombard, IL
Original review: Aug. 10, 2011
I needed service for my brand new Toyota Highlander, and I called Toyota
Roadside Assistance (supposed to be included in my new car purchase). After
several calls, I was told that they could not find me in the system. I would
have to pay for a tow truck to take my car in for service. I gave them my
debit card number, but then they gave me a higher price than what was quoted
, and told me they could not guarantee a tow truck would come on that day. I
told them to forget it; I called a tow truck, and paid both for the tow and
the new tire. Toyota Roadside then charged my debit card the amount of $129
.95 for towing service that they never provided to me. I have repeatedly
called Toyota Customer Experience, and have faxed them all of the receipts.
This has been more than a month. I want reimbursement for the charge on my
debit card and for the charges I incurred in getting service for my car. I
have called repeatedly, and sent at least four emails. I am getting really
fed up with Toyota
HELPFUL 24 people found this review helpful
Staats of Keizer, OR
Original review: July 26, 2011
I bought my 2002 Toyota Highlander new. I always had Toyota, or the
representative do all the service needed, and on time. After traveling 120,
000 miles, I have no problems. The first oil change was when after the oil
goes in the top and gone 1 quart one tank of gas.
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HELPFUL 36 people found this review helpful
John of Franklin, WI
Original review: July 6, 2011
I am an owner of a 2001 Toyota Highlander. Despite having only 88,000 miles
on the vehicle it burns oil despite oil changes at intervals not exceeding
4050 miles. The vehicle is no longer operable and I have been advised by Don
Jacobs Toyota that the engine needs to be replaced at a cost of
approximately $7,500.
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HELPFUL 21 people found this review helpful
Mark of Ontario, ca
Original review: June 16, 2011
Our 2006 Toyota Highlander suddenly overheated after driving only half mile
at a speed of 35 mph. We had our vehicle towed to Crown Toyota to have it
diagnosed. They kept the vehicle for 15 days. They tore down the engine and
told us we would have to replace the engine due to a warped block leaking
water pump and leaking head gasket. Our car had 68970 miles and was no
longer under warranty. They wanted $5400 to replace it with a used engine.
We paid $654 just for the diagnosis and our car was returned without them
reassembling the engine.
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HELPFUL 21 people found this review helpful
Pats of East Stroudsburg, PA
Original review: June 15, 2011
The window glass in my 2005 Toyota Highlander is falling repeatedly. Two
years ago, the first rear window glass fell into the door pocket, and I had
to pay roughly $200 to fix it. Now, another rear window glass fell into the
door pocket, and I had to pay another $250 to fix it.
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HELPFUL 19 people found this review helpful
Wayne of Chicago, IL
Original review: May 18, 2011
We purchased a "certified" 2002 Highlander in May of 2004. We financed it
through Toyota and also purchased a Platinum Extended Warranty. Remember,
this is after Toyota announced they were "aware of a tendency for certain
engines to sludge”. They had the gall to sell it as "certified”. We spent
(arguably) at least $2,000 over market for the "extra assurance" the "
certified" designation gave us.
Sharon of Winchester, VA
Original review: May 9, 2011
I had my ‘02 Toyota Highlander sludge problem. The service manager accused
me of not changing my oil on a regular basis. It was not their fault that
the oil was 3 -1/2 quarts low after a recent oil change performed by their
service department. I would like to know if I can get my engine replaced
free of charge and how do I make that happen? I purchased the vehicle end of
January 2003.
HELPFUL 9 people found this review helpful
Jerry of Columbus, NE
Original review: May 6, 2011
We own a 2002 Toyota Highlander. We just got it out of a repair shop for oil
sludge which damaged the engine. We were unsuccessful in trying different
things on our own to fix the problem. It just got worse in using a quart of
oil in less than 200 miles it was being driven. Our repair bill came to $3,
103.79 and we just picked it up on 5-4-2011. It was in the repair shop three
weeks to this day. We would like to see Toyota cover this engine repair.
HELPFUL 11 people found this review helpful
Ronald of Waukesha, WI
Original review: July 8, 2009
Oil was blowing blue smoke out the exhaust on a 2001 Highlander with the 3.0
v-6 motor. It has excessive oil consumption. Vale seals and guides
determined to be bad. Also, oil sludge in valve covers all at 55,000 miles.
We don't put on many miles. I have never heard of these things going bad at
that mileage before in any Toyota. I paid $1,155 to have this repaired. I
don't think this should have happened. I have the oil gel glove box and
notice from the oil gel problem. | l*****6
发帖数: 7881 | 2 丰田现在只有bof的suv质量没怎么下降。其他的车型都很烂。都是靠以前的口碑撑着呢
。不过新出的camry在安全方面有大幅进步，值得表扬。
【在 W***n 的大作中提到】
: Last updated: Aug. 30, 2017
: Toyota Highlander Consumer Reviews and Complaints
: Carmen of Lorain, Ohio Verified Reviewer
: Original review: Aug. 30, 2017
: It's great on gas, the body is strong and the engine is great. As for the
: tranny, one can't feel it shift. Its air condition and heat is wonderful.
: Overall, it's a great SUV.
: HELPFUL Be the first one to find this review helpful
: Cheryl of Bishop, CA
: Original review: June 16, 2017
| n***s
发帖数: 10056 | 3 What's wrong with the left turn?
"HELPFUL 17 people found this review helpful
Sharon of Valley Stream, NY Verified Reviewer
Original review: Jan. 22, 2017
I have always owned a Honda Pilot but since my husband leases a Toyota Camry
, I thought I might try the 2016 Toyota Highlander. They were offering a
lease at a terrific price and it was a great looking car built on a Camry
Chasse. I test drove it and everything was fine, but, I realize now why
everything seemed fine. The guy who took me out had me make right turns only.
" | l*******g
发帖数: 27064 | 4 呵呵，别高看了
丰田的作弊技术天下第一
碰撞角度变下估计就完蛋了
【在 l*****6 的大作中提到】
: 丰田现在只有bof的suv质量没怎么下降。其他的车型都很烂。都是靠以前的口碑撑着呢
: 。不过新出的camry在安全方面有大幅进步，值得表扬。
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