m******g 发帖数: 467 | 1 在Tasca parts订了两个自称是OEM的lower control arm, 其中一个是remanufactured
,看上去做工就不怎么样。前后磨了一个月终于给我寄了个新的。这只是前话,与接下
来要说的没有直接关系。
我的这两个control arm,他们的客服和邮件回复都说只要把原来的control arm寄过去
,就可以返还$50刀(我打电话确认过,邮件里也没有提到需要original packaging)
,所以我用了一个装电脑的箱子小心包好了之后寄过去了,奇怪的是,我收到了如下邮
件。
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Just wanted to give you a heads up that we have received your core return
however we can not process refunds without the original packaging that was
initially sent to you. This is in regards to part numbers 36050999 &
36051001 for a core charge of $25 each.
Kind Regards,
Paofue
Tasca Automotive Group
Phone: 800-915-3141
AIM: TascaParts
也就是不想给钱。在我发邮件将小票等信息的扫描件发过去之后,得到了如下回复。
============
it states it on our website under core return policy we need the original
manufacturers packaging i can send you the items back as we cannot core
refund you on these without the packaging
Kind Regards,
Matthew
Tasca Automotive Group
Phone: 800-915-3141
AIM: TascaParts
决定明天再打个电话去问问。希望大家引以为戒,还有不要去这个网站订东西,感觉超
级恶心,各种问题。还有要阅读他们网站上的各类文件... | m******g 发帖数: 467 | 2 好吧,找找还真的找到了这个政策。看来只有让他们寄回来了……绝对不能让他们占一
分钱便宜。
http://www.tascaparts.com/return-policy
CORE RETURNS
Some parts have a “core charge” applied to them. A “core charge” is a
refundable charge towards the cost of a new part, provided that the old part
of the exact same kind is received in exchange. If you purchase a part that
has a “core charge”, it is the buyers sole responsibility for the cost of
shipping the core part back to us.
To receive your core refund, the core return(s) must be cleaned, assembled,
drained of any fluids, have no missing components, be undamaged, and
returned in the original manufacturer’s packaging that your new part came
in. You must also include a copy of your original customer invoice and be
sure the you have the core pre-approved for return by calling us to obtain
the RA.
Once we receive the core, please allow for up to 10 business days for the
refund to be issued.
*Generally, you will see “core charges” on parts such as alternators,
starter motors, catalytic converters, alloy wheels, engines, power modules,
transmissions, transfer cases, etc… |
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