y***n
发帖数: 1135 | 1 http://www.cnbc.com/id/43511239
Ford the first time since Ford CEO Alan Mulally took charge of the automaker
, its initial quality scores have fallen below the industry average.
The J.D. Power & Associates 2011 Initial Quality Rankings put Ford in 23rd
place among 32 auto brands ranked by consumers.
Ford fell 18 spots from #5 last year, with the latest survey showing Ford
registering 116 problems per 100 cars.
The industry average (107 problems per 100 vehicles) improved slightly from
last year's IQS rankings with Lexus topping the list this year with 73
problems per 100.
Here are the top 10 in the J.D. Power IQS Rankings.
#1 Lexus
#2 Honda
#3 Acura
#4 Mercedes-Benz
#5 Mazda
#6 Porsche
#7 Toyota
#8 Infiniti
#9 Cadillac
#10 GMC
As for the other American brands, they all came in below the industry
average.
#14 Chevrolet
#16 Chrysler
#17 Lincoln
#20 Buick
#22 Ram
#23 Ford
#32 Dodge
So what went wrong with Ford?
A big issue has been car and truck buyers complaining of technical and
electronic features not working as they should. Back in January, Consumer
Reports called the new MyFord and MyLincoln Touch systems a distraction,
summarizing the frustration some new Ford buyers are feeling. If you pay
extra for the latest tech features, you expect them to work and enhance your
driving experience as advertised. But there have been reports of Ford
buyers complaining the system struggles to respond to voice commands or that
it's simply too confusing.
For Ford, this latest ranking shows the downside of trying to ride the tech
advantage it's had for last couple of years with the Sync system. Sync was a
game changer that not only helped drive sales with higher transaction
prices, it changed the image of Ford. MyFord Touch was supposed to be the
next generation that would extend Fords lead when it comes to in-car
technology and communications.
That has not played out as many expected.
Will the current quality rankings kill Ford? Of course not. Overall, this
company is still doing very well, and the quality of its new cars and trucks
are light years ahead of where they were a few years ago. But make no
mistake, this latest Initial Quality Report serves as a wake up call for
Ford. | i******t
发帖数: 11048 | 2 JD power 就是狗屎
给A 发best in customer service
给B 发best in customer satisfaction
他恨不得给每家一个奖
automaker
from
【在 y***n 的大作中提到】
: http://www.cnbc.com/id/43511239
: Ford the first time since Ford CEO Alan Mulally took charge of the automaker
: , its initial quality scores have fallen below the industry average.
: The J.D. Power & Associates 2011 Initial Quality Rankings put Ford in 23rd
: place among 32 auto brands ranked by consumers.
: Ford fell 18 spots from #5 last year, with the latest survey showing Ford
: registering 116 problems per 100 cars.
: The industry average (107 problems per 100 vehicles) improved slightly from
: last year's IQS rankings with Lexus topping the list this year with 73
: problems per 100.
| c**e
发帖数: 4439 | 3 各种排名很多 自己选择自己相信的排名 自己买自己喜欢的车 简单 | c*******e
发帖数: 8624 | 4 oops,神车的牛皮破了
automaker
from
【在 y***n 的大作中提到】
: http://www.cnbc.com/id/43511239
: Ford the first time since Ford CEO Alan Mulally took charge of the automaker
: , its initial quality scores have fallen below the industry average.
: The J.D. Power & Associates 2011 Initial Quality Rankings put Ford in 23rd
: place among 32 auto brands ranked by consumers.
: Ford fell 18 spots from #5 last year, with the latest survey showing Ford
: registering 116 problems per 100 cars.
: The industry average (107 problems per 100 vehicles) improved slightly from
: last year's IQS rankings with Lexus topping the list this year with 73
: problems per 100.
| y***n
发帖数: 1135 | 5 质量这个东西，不是一朝一夕的功夫。
【在 c*******e 的大作中提到】
: oops,神车的牛皮破了
:
: automaker
: from
| e*******e
发帖数: 1144 | 6 Ford今年很多新车型都上了MyFord Touch
传统的控制系统被削弱了,用户都很不习惯
J.D. Power统计的时候把这个算成defect
Motor trend有一篇文章讲了这个
http://blogs.motortrend.com/vindicated-myford-touch-syncs-ford%
个人觉得全面上Myford Touch这种东西是太急于求成
液晶触摸屏的反应速度和使用手感比传统按钮还是差
最先进的语音识别系统有时候犯起傻来也还是十分sb...
另外就是有一些新车型出得太急了
Ford Explorer在媒体评测里表现普遍不好
automaker
from
【在 y***n 的大作中提到】
: http://www.cnbc.com/id/43511239
: Ford the first time since Ford CEO Alan Mulally took charge of the automaker
: , its initial quality scores have fallen below the industry average.
: The J.D. Power & Associates 2011 Initial Quality Rankings put Ford in 23rd
: place among 32 auto brands ranked by consumers.
: Ford fell 18 spots from #5 last year, with the latest survey showing Ford
: registering 116 problems per 100 cars.
: The industry average (107 problems per 100 vehicles) improved slightly from
: last year's IQS rankings with Lexus topping the list this year with 73
: problems per 100.
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