l**n
发帖数: 7272 | 1 While people complain about Apple's customer service. Here is a new kid in
town.
================================================================
Uncovered: Google creating a “Nexus Call Center” for device support
One of the big complaints surrounding the Nexus 7$249.99 at Walmart.com
launch was the lack of customer support when dealing with the device. Google
was not initially prepared to handle the volume of users that required
support, which led to an increase in wait time for callers who needed
solutions. Then once you exceeded the two week purchase window, all warranty
needs fell to Asus, and Google was not to be involved. This was a confusing
process that led to many unhappy users, but it could be fixed soon. We’ve
recently received word from a source that now Google is using a third party
company to staff a call center for the release of the next Nexus devices.
http://www.geek.com/articles/mobile/uncovered-google-creating-a |
|
