关于nsrv的讨论汇总 - 话题女王

k*z
发帖数: 4704

http://saslist.com/blog/2012/07/13/sas-functions-for-computing-
http://listserv.uga.edu/cgi-bin/wa?A2=ind1210c&L=sas-l&F=&S=&P=
SAS functions for computing parameters in Erlang-C model
Call center management is both Arts and Sciences. While driving moral and
setting up strategies is more about Arts, staffing and servicing level
configuration based on call load is in the domain of Sciences.
The science part of call center management is based on Queueing Theory,
which studies "the Phenomena of sta... 阅读全帖

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